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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,672 Reviews

2,672 Reviews of Toyota of Hollywood - Service Center

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May 16, 2024

Brandon and David were great help! We appreciated how informative Brandon was. They take their jobs seriously and always get the job done. More

by CVLADIANYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 17, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that Brandon and David were able to assist you effectively at Toyota of Hollywood. Our team always strives for excellence in service, thank you for recognizing their efforts!

May 16, 2024

the sales person was very good he was fast and friendly ,as well as efficient More

by sakis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that our Toyota of Hollywood team provided efficient sales support. We appreciate your trust in our business.

May 16, 2024

Long wait, but I wasn’t prepared for extra service. My biggest complaint was tires sales. I got four tires and alignment. Told that they had a two year warranty. BUT I WASNT told until I paid that i More

by Susan Handel
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Toyota of Hollywood FL responded

Susan, I'm sorry to hear about your experience with the extended wait time and misunderstanding regarding our in-house warranty. We strive for clear communication and efficient service, so it's disappointing we didn't meet those expectations this time around. I would like to discuss this with you further and clarify any miscommunications. Would you please reach out to me directly? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 15, 2024

Brandon is wonderful. He made sure I understood what needed to be done for the service. And the service was quick. More

by Theresa Pinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
May 16, 2024 -

Toyota of Hollywood FL responded

Theresa, we're glad to know Brandon provided you with excellent service at Toyota of Hollywood. We always aim for efficient and clear communication! Thanks for your review.

May 15, 2024

The worst Toyota dealer in the USA that I've ever been to before took 4 hours to change the oil. this is my last visit to this dealer More

by Vladimir22usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Toyota of Hollywood FL responded

We're sorry to see that your visit didn't meet expectations. Four hours is certainly longer than we aim for with oil changes, and we apologize for any inconvenience this may have caused you. We'd appreciate the opportunity to learn more about your experience and how we can improve - please reach out when it's convenient for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 15, 2024

The person was very nice who had helped me very respectful and very understanding understanding my problem. By the end of day he was able to make calls to solve the problems that I was going throug More

by monicka1666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Toyota of Hollywood FL responded

Monicka - We're so glad to know our team at Toyota of Hollywood was able to help you navigate through your situation. It's important for us that every customer feels understood and supported, and we're happy we could make things right for you!

May 15, 2024

The service was great and a professional environment,waiting time was very good and waiting clean and pleasant More

by kennethggoode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Toyota of Hollywood FL responded

Kenneth, we're glad to know you had a great experience at Toyota of Hollywood. We strive for professionalism and efficiency in our service. Thanks for your feedback!

May 15, 2024

Great Customer Service when it come to the service advisor However need to improvement in the area of the Porters service retrieval of automobile once service is completed More

by csx3846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah service
May 16, 2024 -

Toyota of Hollywood FL responded

Thanks for your feedback! We're glad to know our service advisors at Toyota of Hollywood met your expectations. Your note about the porters' service has been taken on board and we'll work towards improving it.

May 15, 2024

Everything went smooth and easy and I was impressed with the technology used to evaluate the condition of my vehicle. More

by jinmendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 16, 2024 -

Toyota of Hollywood FL responded

Jin, we're glad to know your experience at Toyota of Hollywood was smooth and easy. We always aim for efficiency with our technology! Thanks for the review.

May 14, 2024

They did a great job,The service was exelente and profesional.thank you so much. More

by JULIAVBANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Toyota of Hollywood FL responded

Thank you, Julia, for leaving Toyota of Hollywood this stellar review!

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