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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,676 Reviews
Call Service Center (844) 888-0753

2,676 Reviews of Toyota of Hollywood - Service Center

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May 12, 2024

Very excellent customer service always friendly and takes care of your vehicle like it's theirs More

by MATTBOOTH2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy
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May 13, 2024 -

Toyota of Hollywood FL responded

Thank you, Matt, for stopping by to leave Toyota of Hollywood a wonderful review! We appreciate your ongoing trust in our service team to take care of your vehicle.

May 12, 2024

Muy buena atención, rápido servicio feliz de que abren desde temprano y tienen todos los amenities More

by LGARCIALOBO25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

Suena a que su experiencia en Toyota of Hollywood fue excelente! Gracias por elegirnos para el mantenimiento de su vehículo. Esperamos que tenga un buen día!

May 12, 2024

Attentive vehicle service, and Den Metts took real good care of me and made the whole experience pleasant! More

by KASLERCAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
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May 13, 2024 -

Toyota of Hollywood FL responded

Cameron, we're glad to know Den Metts and our team at Toyota of Hollywood made your experience a pleasant one. Thanks for sharing this positive feedback!

May 12, 2024

I’m super happy with the service you guys are gray I everything was quit and the car is in good condition More

by elmantecao21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

We're delighted to know you had a great experience with us at Toyota of Hollywood and that you're pleased with your car. Thanks for the review!

May 12, 2024

The place over booked clients, and the wait was over 5 hours for an oil change. More

by gottakeepmoving77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
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May 13, 2024 -

Toyota of Hollywood FL responded

We strive to provide attentive and efficient service, so it's disappointing to read your review. However, we appreciate your feedback and will keep it in mind as we work to make improvements for all our customers going forward. If there's anything else you'd like to discuss, please don't hesitate to reach out. Thank you, Shawn Jones - Customer Care Relations Manager - (954) 893-4660

May 12, 2024

My boyfriend was there for 6 hours for a diagnostic test that was never done and the service man Isaiah was very rude when talking to him in regards to how long my boyfriend sat there to get the car a/c fix More

by VENDEREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

I'm sorry to read about the experience you've described. We strive for excellent customer service and it sounds like we fell short during your visit, especially in terms of communication and timeliness. I'd appreciate the opportunity to discuss this further with you - please feel free to reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

May 12, 2024

The services was exceptional. .I loved Toyota!!!Thanks again for your services.I recommend always More

by mouradiene70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Carlo’s salesman is great person
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May 13, 2024 -

Toyota of Hollywood FL responded

Reviews like this one make our day, Moura! Thanks from the Toyota of Hollywood team.

May 11, 2024

Everything was fine but the car was given to me with a loose screw in the engine. More

by leandro.mendez001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

Leandro, we appreciate your five-star review and would be happy to further address any issues you have with your vehicle! Please feel free to reach out when you have a moment. Best, Shawn Jones - Customer Care Relations Manager - (954) 893-4660

May 11, 2024

Service rep very efficient and answered all my questions. Car ready in a reasonable amount of time More

by KJSIMON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks for working with us.

May 11, 2024

Great service, great staff, my car is really good now and I’m really happy with the service provided. More

by guilherme_heredia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Hollywood FL responded

We're so glad to know you had a great experience with our team at Toyota of Hollywood and that your car is running smoothly. Thanks for the positive feedback!

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