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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,690 Reviews

2,690 Reviews of Toyota of Hollywood - Service Center

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April 28, 2024

The attention was excellent The sales consultant Lory Rodriguez Delima was very professional and friendly She treated us like family Thank you More

by heriberto.perez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that you felt like family during your visit with us at Toyota of Hollywood, Heriberto. Thank you for recognizing Lory's professionalism and friendliness! We appreciate the positive feedback.

April 28, 2024

I Love the new car scanners and the service is always professional my service agent is the best. More

by simplyelegantocc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Hollywood FL responded

We are honored to receive your high praise! Thanks for choosing Toyota of Hollywood above the rest!

April 27, 2024

I purchased a car and as part of the trade-in, I had a positive balance of $400 dollars. They said they would send me a check, but it never arrived. I visited them more than 6 times, and they treated me p More

by JORGESUAZACARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Hollywood FL responded

Jorge, I'm sorry to read about your experience. It's important that we address this issue promptly and ensure you receive the balance owed from your trade-in. This is not how we want our customers to feel after visiting us. Please reach out so we can rectify this situation immediately - Thank you, Shawn Jones - Customer Care Team Manager - (954) 893-4660

April 27, 2024

Awesome ; Great service . Wait was not long Very knowledgeable advisors . No pressure on up-selling things u don’t need. More

by G-Spot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience at Toyota of Hollywood! It's important for us that our customers feel no pressure and receive only the best advice. Thanks for your review, we appreciate it!

April 27, 2024

Advisor Herlan at Toyota of Hollywood was phenominal. Great service. Very happy. Thank you Herlan. More

by sanji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herlan
Apr 29, 2024 -

Toyota of Hollywood FL responded

Sanji, we are glad to hear that Herlan provided excellent service. Thanks for choosing Toyota of Hollywood!

April 26, 2024

Service was great and the service representative was even better The time ha took with me made me flll at ease More

by TLJR100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that our service representative made your experience at Toyota of Hollywood a great one! It's always our goal to make sure you feel comfortable and well taken care of. Thanks for the review!

April 26, 2024

Andris, my service rep was great as always. I do wish that it wouldn’t take so long for an oil change especially when I get there at 0700. My main concern is that I have asked for an estimate f More

by johannaordenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
Apr 29, 2024 -

Toyota of Hollywood FL responded

Johanna, we appreciate your feedback and are glad to know Andris provided great service. We apologize for the delay in getting an estimate from our collision department at Toyota of Hollywood - this is something we'll look into right away.

April 26, 2024

Horrible service. I will take my business elsewhere. Sad part is I purchase my care here. More

by toyamovaygirl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Hollywood FL responded

Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Shawn Jones - Customer Care Team Manager - (954) 893-4660

April 25, 2024

The service was good but the wait was much too long for an appointment service. More

by edeta_bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Apr 26, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for any inconvenience caused by the longer-than-expected wait times. The team at Toyota of Hollywood is committed to your satisfaction and will take note of these comments as we work to provide 5-star service in the future. Safe travels!

April 25, 2024

The salesman was a great guy. He helped me very much. I bought the car tanks to him. More

by GALICON
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Hollywood FL responded

Congrats on your new car! The Toyota of Hollywood team is happy to hear that you had a five-star buying experience. Enjoy the ride!

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