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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,491 Reviews
Call Service Center (844) 888-0753

2,491 Reviews of Toyota of Hollywood - Service Center

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January 21, 2024

Amazing customer service staff was great especially Isiah would recommend 10/10. Great job everyone More

by nesakwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isiah
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Jan 22, 2024 -

Toyota of Hollywood FL responded

We really appreciate you taking the time to leave Isiah and Toyota of Hollywood this awesome review, thank you!

January 20, 2024

Was never notified when my service on my vehicle was done, I had to call to verify. More

by jorcheal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Toyota of Hollywood FL responded

Jorcheal, I am very sorry for any lack of communication from our team regarding when your vehicle was completed. I will ensure to share this feedback internally to help us improve our services moving forward. If there is anything else I can do for you, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

January 20, 2024

It is always a smooth experience every visit! Dan is very kind and responsive to any questions and concerns that I may have. More

by MARQUETTAIVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Jan 22, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that you've consistently had smooth experiences with us at Toyota of Hollywood. It's great to see Dan has been helpful and responsive during your visits! Thanks for sharing this positive feedback.

January 20, 2024

Was greeted at the entrance, the whole process was smooth and left with a car the same day. Spending 2-3 hours on a dealer is always a challenge, but Toyota of Hollywood try their best to make it as comforta More

by rdrimeris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jc Reyes
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Jan 22, 2024 -

Toyota of Hollywood FL responded

We're glad to know you had a smooth experience at Toyota of Hollywood and that our team could make your visit comfortable. Thank you for choosing us, we appreciate the positive feedback!

January 20, 2024

I had to wait for almost 6 hours when I had an appointment. Not happy with that. More

by Julissa Sinclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Toyota of Hollywood FL responded

Julissa, I am very sorry for the delay and for any inconvenience this may have caused. We strive to offer efficient service, and it's clear we've missed the mark. I will ensure our team addresses this feedback to improve moving forward. If there is anything else I can do for you, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

January 20, 2024

Service was a lot better, but the time is way too long, my appointment was at 8:30, got the car back at 12:30 (4 hours). More

by tollo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience during your recent visit to Toyota of Hollywood. We're always working on improving our service times, so we'll take this into account for future improvements. Thanks again!

January 19, 2024

Llegue por un problema de dirección y me dijeron que el coche no tiene nada More

by LAYON31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Toyota of Hollywood FL responded

Lamento mucho leer que no está satisfecho con su experiencia, ya que su satisfacción es nuestra mayor prioridad. Si le gustaría discutir más detalles de su visita conmigo, siéntase libre en contactarme directamente para poder ayudarle. Gracias, John Diaz - Service Manager - 954-893-4662

January 19, 2024

Dan Metts provided excellence customer service and consistently delivered quality attention with professionalism at all times. More

by pamelavandiver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Metts, Dan
Report | Print
Jan 19, 2024 -

Toyota of Hollywood FL responded

Pamela, it's great to know that Dan Metts was able to provide you with such excellent service at Toyota of Hollywood. We appreciate your feedback and hope you'll reach out if there's anything else we can do for you!

January 19, 2024

Juan Reyes was professional and attentive. He explained what needed to get done and how much each of the repairs would be. The service department reception area is very clean. Everyone is very More

by rosina55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Reyes
Report | Print
Jan 22, 2024 -

Toyota of Hollywood FL responded

Rosina, we're delighted to know that Juan and our team at Toyota of Hollywood provided you with professional and attentive service. We appreciate your feedback on the cleanliness of our reception area as well!

January 19, 2024

Esta sede de Toyota siempre ha sido mi punto de compra y servicio desde hace 7 años, Desde que me atiende Sebastian Marmolejos todo ha sido mucho mejor! Excelente servicio! More

by AMGOMEZFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Marmolejos
Report | Print
Jan 22, 2024 -

Toyota of Hollywood FL responded

Gracias por seguir eligiendo a Toyota of Hollywood durante los últimos 7 años! Nos alegra saber que Sebastian ha hecho su experiencia aún mejor. Apreciamos mucho sus comentarios positivos!

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