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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,646 Reviews

2,646 Reviews of Toyota of Hollywood - Service Center

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March 12, 2024

Very professional Very professional attended to my needs. Gave proper quotes and recommendations. I'll be back... More

by Mrdrdoom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2024 -

Toyota of Hollywood FL responded

We're glad to know you found our service at Toyota of Hollywood professional and helpful. We appreciate your feedback and look forward to seeing you again!

March 11, 2024

Customer service was great, They took my truck at my appointment time. There was a screw in my tire that they patched up instead of selling me a new tire, that was nice. They met my needs. More

by tls9er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey DeRose
Mar 11, 2024 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience with us at Toyota of Hollywood! It's always our goal to meet our customers' needs and provide excellent service. Thanks for trusting us with your truck — we appreciate the feedback!

March 11, 2024

Always count on great customer service and great service. Service department always delivers in a timely fashion. More

by PAHCOAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Manning is amazing in the service department.
Mar 11, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that you can always count on our service department at Toyota of Hollywood for timely and excellent customer care. Thanks so much for your positive feedback!

March 11, 2024

Mi esposo y yo hicimos el servicio de nuestro auto y fue una buena experiencia. Estamos contentos con la atención y el servicio prestado More

by DRAJULIETM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel salinas
Mar 12, 2024 -

Toyota of Hollywood FL responded

Juliet, gracias por compartir su experiencia positiva con nosotros! Nos alegra saber que quedaron satisfechos con el servicio y la atención en Toyota of Hollywood.

March 11, 2024

Everything went quickly and smoothly from start to finish. Toyota of Hollywood will be my permanent service center from now on. Thanks! More

by JALBUERNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that you had a smooth experience with us at Toyota of Hollywood! We look forward to being your go-to service center. Thanks for the feedback!

March 10, 2024

I took my Toyota Prius for a break job on a Sunday and I was advised to leave it overnight so I did. I was thinking about how much it was going to cost me to get it fixed. The advisor told me today is Sunda More

by ROLDJACQUES
Recommend Dealer
Yes
Employees Worked With
Dany
Mar 11, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our team at Toyota of Hollywood was able to help with your Prius' brake job and provide you with professional, honest service. It's great having you as part of the Toyota family!

March 10, 2024

The service was good but they forgot to reset my car, now, every time I turn it on it says that maintenance is required. More

by JESSICA_RDG
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Hollywood FL responded

Jessica, we're sorry to learn about the oversight with your car's reset. Please feel free to swing by Toyota of Hollywood anytime and our team will be happy to assist you in resolving this issue!

March 10, 2024

The service department is efficient, their intake process handles very well even chaotic situations. Service Manager David is great, very professional, answering all my questions. He told me it would take 90 More

by LisaF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Hollywood FL responded

Lisa, we're glad to know our service department at Toyota of Hollywood met your expectations and that David was able to assist you effectively. We appreciate the feedback!

March 09, 2024

2 times recales and then service warranty To many issues with out backing up with the warranty expired to may problems for a truck that cost a lot of money More

by KENNETHWIEBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Toyota of Hollywood FL responded

Kenneth, I'm sorry to read about the issues you've been having with your truck. We understand how frustrating this can be especially when the warranty has expired. It's important for us that our customers feel supported and we'd like to help where we can. Please reach out so we can discuss further possible solutions or assistance available for you at this time. Thank you, John Diaz - Service Manager - 954-893-4662

March 09, 2024

I don't understand why if you take the car to services with appoiment they have to take three hours for an oil change and tire rotation. It is unassailable More

by pintor9f
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Mar 11, 2024 -

Toyota of Hollywood FL responded

I am sincerely sorry to hear about your experience and the extended wait time for your oil change. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, John Diaz - Service Manager - 954-893-4662

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