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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,647 Reviews
Call Service Center (844) 888-0753

2,647 Reviews of Toyota of Hollywood - Service Center

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March 09, 2024

2 times recales and then service warranty To many issues with out backing up with the warranty expired to may problems for a truck that cost a lot of money More

by KENNETHWIEBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Toyota of Hollywood FL responded

Kenneth, I'm sorry to read about the issues you've been having with your truck. We understand how frustrating this can be especially when the warranty has expired. It's important for us that our customers feel supported and we'd like to help where we can. Please reach out so we can discuss further possible solutions or assistance available for you at this time. Thank you, John Diaz - Service Manager - 954-893-4662

March 08, 2024

I am writing about Danny and he is the best in there. My family and I love him because he is very caring for his customers. He is the one who make us still come to the dealer for services everything tim More

by ANNETTEDECIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Mar 11, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that Danny has been providing excellent service for you and your family at Toyota of Hollywood. It's wonderful to see how much his care, respectfulness, and understanding have made a difference in your visits with us. We'll pass along the kind words - thank you!

March 08, 2024

Not a happy worker, just there for his paycheck. Was not a good experience at all. More

by Kinjuana
Recommend Dealer
No
Employees Worked With
Juan
Report | Print
Mar 08, 2024 -

Toyota of Hollywood FL responded

Kinjuana - I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, John Diaz - Service Manager - 954-893-4662

March 08, 2024

Very pleased with the service provided by Brandon Silvestre. Brandon goes above and beyond to help with your service experience. More

by Mbosco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
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Mar 08, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that Brandon was able to provide you with excellent service at Toyota of Hollywood. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!

March 08, 2024

I will never buy a car from them and will no longer be serviced there More

by janettedelangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Toyota of Hollywood FL responded

We expect the best for our customers and I am sorry to see that we've let you down. I would appreciate the chance to earn back your business. If you're willing, would you please contact me so we can talk this through together? Thank you, Herbie Lopez - General Manager - 954-893-4623 (if you cannot reach me or require immediate assistance, kindly contact my administrative assistant, Danielle Spencer at 954-893-4618)

March 08, 2024

Good and timely services. Always a pleasure dealing with Isiah he is a professional. Great car IQ More

by PEARL1373
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaiah Olajoyegbe
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Mar 08, 2024 -

Toyota of Hollywood FL responded

We appreciate your business and your review! Thanks from the Toyota of Hollywood Team!

March 08, 2024

The overall experience was good. I really appreciated the time Brandon took to help me with service. He was diligent in keeping me updated and was patient through and through. More

by linden.nicoleau
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Silvestre
Report | Print
March 07, 2024

Service manager Lacey Cordon was very knowledgeable and professional. Answered all my questions. Will request her for every service More

by mayerjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Cordon. Service manager
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Mar 08, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear Lacey was a huge help during your visit to Toyota of Hollywood. We'll make sure she gets the recognition she deserves - thanks for sharing!

March 07, 2024

Lacey is the best! A ride home is provided while you wait for service! Thank you! More

by KCNY26
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
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Mar 07, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

March 06, 2024

Preferred a tire replacement but received a patch instead. Also, all four of my tire inflator caps were missing and I had to buy a new set from Autozone. More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Toyota of Hollywood FL responded

I'm sorry to learn about your experience with the tire service and missing inflator caps. We strive for complete customer satisfaction, so it's disappointing to know we fell short this time. I'd like an opportunity to discuss this further and see how we can make things right - please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

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