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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,493 Reviews

2,493 Reviews of Toyota of Hollywood - Service Center

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January 10, 2024

Good customer service. Sebastian is very courteous n helpful. I would Recommend him to Friends and Family More

by nancy.martin7@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 10, 2024 -

Toyota of Hollywood FL responded

We're glad to know that Sebastian provided you with excellent service at Toyota of Hollywood. We appreciate your recommendation and look forward to working with your friends and family in the future!

January 10, 2024

No me gustó el sercio que me hicieron, sigo con el mismo problema, y demasiado caro More

by cristiloz7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aron cortes
Jan 10, 2024 -

Toyota of Hollywood FL responded

Me gustaría entender lo que sucedió durante su visita para asegurarnos de que proporcionamos a los clientes una experiencia de servicio de cinco estrellas en el futuro. Si está dispuesto a discutir los detalles, le invito a contactarme. Muchas gracias, John Diaz - Service Manager - 954-893-4662

January 10, 2024

Brandon in service was really helpful. The first time I bring in my RAV4 hybrid for service. More

by S23OSORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 10, 2024 -

Toyota of Hollywood FL responded

Brandon and the entire Toyota of Hollywood team sincerely appreciate your support. Thanks!

January 10, 2024

It's good service and in short time with a simple process but effective. The vehicle is perfect More

by MOLINAJOFRE72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Toyota of Hollywood FL responded

Molina, thank you for choosing Toyota of Hollywood for your new ride! We love to hear you're enjoying it so far. Drive safe!

January 09, 2024

Repair was not done in timely manner. I was promised my Tundra will be repaired in 2 days time. When I came back after 2 days the cashier said the truck is mot ready because the service m More

by fabregasjene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Toyota of Hollywood FL responded

I'm sorry to learn about the delay in getting your Tundra repaired, Jene. I understand how important timely service is and I apologize for any inconvenience caused by this situation. It's not our intention to keep you waiting, so let's see what can be done here. Please reach out at your earliest convenience so we can discuss further. Thank you, John Diaz - Service Manager - 954-893-4662

January 09, 2024

I just needed a general maintenance of oil changed and tires rotated and the whole process took 5 hours. When I called and texted several times it took an hour before somewhere called to update me. I unde More

by bserranonnualumni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Toyota of Hollywood FL responded

We're sorry to read about your recent experience. We strive for efficiency, especially when it comes to routine maintenance like oil changes and tire rotations, so we understand how a 5-hour wait can be frustrating. Your feedback is important in helping us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, John Diaz - Service Manager - 954-893-4662

January 09, 2024

Did not have a good experience with them. Check engine light on , they said I needed a new transmission. Found out later there was a list of about 10 items that could have fixed the issue ins More

by dragondipaula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jan 09, 2024 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. It's concerning that you felt misled, as we aim for transparency and accuracy in all our services. I'd like the opportunity to discuss this further with you so we can better understand what happened here and hopefully make things right. Please reach out at your earliest convenience - thank you, John Diaz - Service Manager - 954-893-4662

January 09, 2024

Terrible experience, and I won't be returning. When I called to express my concerns to the manager, I was placed on hold and eventually disconnected. Despite their assertion that my vehicle had be More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. It's clear we didn't meet your expectations and for that, I apologize. I understand you're upset and that we've lost your future business, but your feedback is important in helping us improve our services, so thank you for sharing this with us. If there's anything you'd like to discuss further, please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

January 08, 2024

This was a horrible visit this one find and hire people who say something with respect More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Toyota of Hollywood FL responded

David, I'm sorry you feel this way. We are dedicated to providing the most respectful and helpful service for our customers, so I sincerely apologize if this wasn't reflected in your experience. If you're available, I'd appreciate speaking with you further to better understand what happened here. Please give me a call at your earliest convenience using the number I've included below. Thank you, Herbie Lopez - General Manager 954-893-4623

January 08, 2024

It's was the best very one was so nice and kind no long wait Toyota is the best Thank you for your excellent service More

by virginiachessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Toyota of Hollywood FL responded

Virginia, we're so glad to know you had a positive experience at Toyota of Hollywood and appreciated our efficient service. Thanks for choosing us, we are here for anything you may need down the road!

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