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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,608 Reviews

2,608 Reviews of Toyota of Hollywood - Service Center

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February 05, 2024

I went twice in one week for the same technical issue. I waited for long hours and had to leave my car overnight. Good salespeople and services, but I didn't have the same luck with the service department More

by manuel_mass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Hollywood FL responded

Manuel, I'm sorry to read about your experience with our service department. We strive for efficiency and it's clear we missed the mark during your visits. I'd like to personally assist you in resolving this issue, so please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

February 04, 2024

My visit on that day It was fine All is good Long wait though. Thanks More

by VANCLYN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Hollywood FL responded

Thank you for the review! We appreciate your patience during your visit and hope to see you again at Toyota of Hollywood. Safe travels!

February 04, 2024

Concierge was very welcoming Alliyah Taylor made sure I got a ride home and back to pick up my truck. It was a smooth process and they also gave the truck a quick wash, much appreciated. More

by DEWEY_SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alliyah Taylor
Feb 05, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our team, especially Alliyah, made your experience at Toyota of Hollywood a smooth one. It's great to see you appreciated the ride service and car wash too! Thanks for sharing this with us!

February 03, 2024

Service was good. I did not make an appointment But I was out in a timely manner. More

by esmine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Hollywood FL responded

Thank you for reviewing Toyota of Hollywood! We are thrilled our team was able to accommodate your impromptu visit. Safe travels!

February 03, 2024

Excellent service, organization and support system for customers service.,Thanks for your service and support, I appreciate it. More

by mayatuthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Hollywood FL responded

Maya, we're so glad to know you had an excellent experience with our team at Toyota of Hollywood. Your appreciation means a lot to us!

February 03, 2024

Brandon was the mandon! Helped me earlier than my appointment. Offered me the complimentary shuttle. Was very easy to work with. Dude is a smooth criminal! FIVE STARS More

by ETHOWENS1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Feb 05, 2024 -

Toyota of Hollywood FL responded

Thanks for the stellar review! We're delighted to know that Brandon provided you with such a smooth and efficient experience at Toyota of Hollywood. Enjoy your ride, and we'll be here if you need anything else in the future!

February 02, 2024

No me revisaron bien mi carro! ! No quedé satisfecho me pareció muy mal el servicio More

by jhonder143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Hollywood FL responded

Hola, Jhonder. Es decepcionante leer esta reseña, pero me gustaría entender lo que sucedió durante su visita para asegurarnos de que proporcionamos a los clientes una experiencia de servicio de cinco estrellas en el futuro. Si está dispuesto a discutir los detalles, puede contactarse conmigo cuando esté disponible. Gracias, John Diaz - Service Manager - 954-893-4662

February 01, 2024

Excellent service and customer service. .Brandon was on point..i came in for service and had my tires replaced as they were starting to dry rot.. More

by MTAMRADIO451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 01, 2024 -

Toyota of Hollywood FL responded

We're glad to know that Brandon and our team at Toyota of Hollywood provided excellent service during your visit. Thanks for trusting us with your vehicle's needs. We appreciate the feedback!

February 01, 2024

Toyota of Hollywood is amazing and consistent with their great service! From the buying process until now, 2 years later they have been nothing but great from the service department to the financial to the More

by HIRAMGOMEZ384
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah in the service department and Anna and Estefania in finance
Feb 01, 2024 -

Toyota of Hollywood FL responded

Hiram, we're delighted to know that you've had a consistently great experience with us at Toyota of Hollywood over the past two years. We appreciate your support and look forward to continuing our service for you!

February 01, 2024

I had an appointment for 8am, I thought if you had an appointment I didn't have to wait more than 2 hrs. I waited for more than 4 hrs an a half for an oil change. It will be my last time going to them. More

by beth2157
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Toyota of Hollywood FL responded

Beth, I'm sorry to read about your long wait time, especially with an appointment. This is not the experience we aim for and I understand how frustrating this can be. We appreciate you recognizing Lacey's excellent service though! If you're open to discussing this further, please reach out so we can work on improving our services based on your feedback. Thank you, John Diaz - Service Manager - 954-893-4662

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