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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,491 Reviews
Call Service Center (844) 888-0753

2,492 Reviews of Toyota of Hollywood - Service Center

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January 04, 2024

Had an appointment at 7:30am and didn’t leave til 12:30pm. I understand being busy but providing me with an update on the status would have been helpful. More

by ruth_regis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Reyes
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Jan 05, 2024 -

Toyota of Hollywood FL responded

Ruth, I'm sorry to learn about the long wait you experienced during your appointment. I understand how valuable your time is and I apologize for any inconvenience caused. Your feedback helps us improve our communication with customers in such situations moving forward. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out directly to me. Thank you, John Diaz - Service Manager - 954-893-4662

January 04, 2024

Very pleased with service dept at this dealership, tried others and the level of attention to customer was lacking. Not here … very good communication by Danny More

by rbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our service department at Toyota of Hollywood met your expectations! It's great to see Danny provided you with the communication and attention you deserve. Thanks for sharing this positive feedback!

January 04, 2024

I’m very satisfied with the service I received. The employee was very communicative with me. More

by HROBEISY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks for working with us!

January 04, 2024

Excelente atención y servicio y gracias al chico que nos atendió excelente trato y muy atentos More

by MARLONGABREIL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Toyota of Hollywood FL responded

Gracias por elegirnos, Marlon! Nos alegra saber que ha recibido un excelente servicio con nosotros en Toyota of Hollywood. Esperamos verle pronto!

January 04, 2024

My service advisor Isaiah is very courteous and respectful!Wait time is way too long! More

by FAITHANDHOPE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saed in finance department is a very respectful, kind person to speak with! He always does his best whenever I’m at the dealership, trying to help me out.
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Jan 05, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing this appreciation for Isaiah and for choosing Toyota of Hollywood! We do apologize for any delay in the wait — it's never our intention to inconvenience our customers and we'll keep this in mind as we work to improve our efficiency. If there's anything else you'd like to add, please feel free to reach out. Thank you! John Diaz - Service Manager - 954-893-4662

January 04, 2024

Sebastian like always has an excellent costumer service, very happy with my last experience in TOH. More

by areyesla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood, Areyesla! We love to hear Sebastian always takes great care of you and look forward to assisting you in the future.

January 03, 2024

La atención al público deja mucho que desear , el personal , la persona que me atendió , nada agradable More

by TONETE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Toyota of Hollywood FL responded

Lamentamos mucho que su experiencia con nosotros no haya sido la mejor. Nos esforzamos por brindar un servicio de alta calidad y amigable, así que nos preocupa saber que esto no se reflejó durante su visita. Me gustaría tener la oportunidad de hablar con usted directamente para entender más sobre lo sucedido y buscar una solución adecuada. Por favor, póngase en contacto cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

January 03, 2024

Dan Metts is great, professional and makes it easy to get car serviced. He is a Asset to Toyota of Hollywood More

by DRMARLIN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Toyota of Hollywood FL responded

Thanks for taking the time to recognize Dan's efforts! The team at Toyota of Hollywood looks forward to your next service - drive safely!

January 03, 2024

Your customer service team is fantastic and so pleasant. Thank you very much. FangYing & Christopher Johnson More

by FANGYINGZHENG8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our customer service team at Toyota of Hollywood made a positive impression. Thanks for the kind words and support!

January 03, 2024

Always a great experience. Car was ready quicker than expected. Isaiah is always professional, friendly, and knowledgeable. More

by SWILL201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Jan 03, 2024 -

Toyota of Hollywood FL responded

We're glad to know your experiences at Toyota of Hollywood have been positive and that Isaiah welcomed you back with excellent service. Thanks for the review — we appreciate it!

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