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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,632 Reviews
Call Service Center (844) 888-0753

2,632 Reviews of Toyota of Hollywood - Service Center

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April 28, 2025

My experience with the dealership was excellent, Brandon was very helpful, accommodating, and knowledgeable. He made my experience quite pleasant. More

by imperatodaniela
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 29, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing this wonderful feedback! We're glad Brandon made your experience at Toyota of Hollywood feel pleasant and accommodating. Safe travels ahead!

April 28, 2025

Dealership did not meet my expectations for customer service. No record of the appointment I made when I arrived. Waited 40 minutes for my car when picking up. Car was not washed. Greasy fingerprints on More

by barryvogel9
Recommend Dealer
No
Employees Worked With
Dario
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Apr 30, 2025 -

Toyota of Hollywood FL responded

Barry, I'm sorry to hear about your experience with us. We strive for excellent customer service and it's clear we fell short during your visit. Please reach out so we can address these issues directly and make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 28, 2025

I don’t have comments for this survey- people should be able to pass it More

by ym250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Toyota of Hollywood FL responded

Thank you for stopping by to leave Toyota of Hollywood a 5-star review!

April 27, 2025

Nothing extra. If was just drop off car and pick up. No personalization. Not exceptional More

by Vlindub
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Apr 29, 2025 -

Toyota of Hollywood FL responded

Vlindub - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Shawn Jones - Customer Relations Manager - (954) 893-4660

April 27, 2025

Lleve el carro solo por mantenimiento de los 25. 000 millas, y me tocó volver al siguiente día porque me entregaron el carro con fallas mecánicas More

by ALEJA.MERINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Toyota of Hollywood FL responded

Aleja, lamento mucho escuchar sobre los problemas mecánicos después del mantenimiento. Esto no es lo que esperamos para nuestros clientes y nos gustaría resolverlo rápidamente. Por favor, contácteme cuando tenga un momento para discutir cómo podemos solucionar esto. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 26, 2025

Service rep Drew Manning is very good at identifying my current maintenance schedule and discussing the best way forward. More

by TBALLOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Drew provided excellent service and guidance on your maintenance schedule at Toyota of Hollywood. Thank you for sharing this positive feedback!

April 25, 2025

I brought my car for maintenance at Toyota of Hollywood and everything was perfect. Excellent service! More

by hmcfiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that your maintenance visit went perfectly at Toyota of Hollywood! Thank you for sharing your experience with us.

April 25, 2025

Excellent service overall! Vehicle was serviced on time and to the satisfaction. Keep up the good work! More

by samohi0
Recommend Dealer
Yes
Employees Worked With
George
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Apr 25, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that you had an excellent experience with our team at Toyota of Hollywood! Thank you for your kind words, and we'll continue striving to provide timely and satisfying service.

April 24, 2025

Andris was very nice, respectful of the customers time and very gentle. She knows very well what she’s is doing. More

by adorrejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Andris provided such a respectful and knowledgeable experience at Toyota of Hollywood. Thank you for sharing your positive feedback!

April 24, 2025

Andris is a true asset to Hollywood Toyota . Excellent service. Andris listened to my needs and delivered . Highly recommend her for all services . More

by Eveb3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Andris provided excellent service and met your needs at Toyota of Hollywood. Thank you for recommending her, and we appreciate your support!

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