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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,495 Reviews

2,495 Reviews of Toyota of Hollywood - Service Center

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December 25, 2023

After an oil change and tire rotation the car runs like new. They even threw in a car wash. Thanks Andries. More

by d.leemook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andries Prado
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're glad to know your car is running smoothly after the service from Andries and our team at Toyota of Hollywood. Thanks for trusting us with your vehicle!

December 25, 2023

Overall the service tends to be good and the people are knowledgeable at what they do. More

by NICKIE35A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood, Nickie! We love to hear you had a great experience with our team.

December 24, 2023

Amazing service and was able to complete my service within a timely fashion to ensure everything was excellent. More

by gonzalezbrandonedu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're glad to know you found our service at Toyota of Hollywood excellent and timely. Thanks for the positive feedback!

December 24, 2023

5 hours wait time(no appointment) to install brake pads. I reached there at 7pm. Lack of transparency in your pricing. More

by dlbernard12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your long wait time and any confusion regarding our pricing. We aim for transparency in all aspects of our service, so it's concerning to see we've missed the mark here. If you're open to discussing this further, please reach out directly at your earliest convenience - I'd like the opportunity to make things right if possible. Thank you, John Diaz - Service Manager - 954-893-4662

December 24, 2023

My only issue was that I waited over 5 hours for my car to be ready More

by ktbfine
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Toyota of Hollywood FL responded

Thanks for sharing your feedback with us. We appreciate your patience and understanding while our team completed the service on your vehicle. At Toyota of Hollywood, efficiency is always our aim and we'll be sure to take note of your comments as we continually strive to improve. Until next time, drive safely!

December 24, 2023

I've been coming to Toyota of Hollywood for over 40 years.. Drew Manning has always provided us with impeccable service. More

by DBMSURFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're honored that you've been with us at Toyota of Hollywood for over 40 years! It's wonderful to see Drew has consistently provided top-notch service. Here's to many more years together!

December 24, 2023

Checked in at 07:15 a. m. did not leave until like 10:35 a.m. -10:40 a.m. The only service done was an oil change and tire rotation only. Wait time every time I come in is More

by RICKY02ROGER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah
Dec 27, 2023 -

Toyota of Hollywood FL responded

Ricky, I'm really sorry to read about your experience. It's clear we missed the mark on providing a timely service and for that, we sincerely apologize. We understand how valuable your time is and would like to discuss this further with you in order to improve our services moving forward. Please reach out at your earliest convenience so we can address these issues directly - Thank you, John Diaz - Service Manager - 954-893-4662

December 23, 2023

Wow! I was going to drop off my car to be serviced the next day. However, he said they could take it right in! So in one and a half hours I was on my wa More

by JOFAIN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David was so friendly!
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that our team at Toyota of Hollywood was able to service your car promptly and get you back on the road in no time. We hope this added a little extra cheer to your holiday season!

December 23, 2023

Thank you to Hollywood Toyota to do our oil change Service perfect People cane very professional Atmosphere grandiose clean and accessible Service very good customer service number one In one word More

by BETTY3611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva and Daniel(Dany)
Dec 24, 2023 -

Toyota of Hollywood FL responded

Joachim and Betty, we're delighted to know that you had such a great experience working with David, Dany, and our team at Toyota of Hollywood! We appreciate your business and look forward to seeing you again for another top-notch oil change and service in the future. Enjoy those smooth rides ahead!

December 22, 2023

Aaron was good! It was my first time. The girls outside made process easy of each step. More

by FELICIATJENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Dec 24, 2023 -

Toyota of Hollywood FL responded

We're happy to working with Aaron and the team was a breeze, Felicia! We appreciate your business and hope to see you again at Toyota of Hollywood. Safe travels!

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