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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,491 Reviews

2,491 Reviews of Toyota of Hollywood - Service Center

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December 16, 2023

Lo engañan a uno al comprar, dicen un porcentaje de interés y luego sale otro más alto, cuando se pasa con el asesor que “ayuda” con la asignación del crédito termina agregando más valor al interés y c More

by WILLIDP12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Esta reseña es muy preocupante de recibir, por lo que lamentamos mucho escuchar sobre su experiencia. Nos esforzamos por ser transparentes en todas nuestras transacciones y nos disculpamos si esto no se reflejó durante su visita, ya que nuestro equipo desea ofrecer los mejores intereses posibles a nuestros clientes. Me gustaría hablar con usted personalmente para entender mejor la situación. Si está interesado en tener esa conversación, por favor, póngase en contacto conmigo cuando pueda. Gracias, Herbie Lopez - General Manager - 954-893-4623.

December 16, 2023

I will recommend the dealer for service. Good communication, wait time is good Showroom was clean. More

by PDELERME1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Thank you for the review! We appreciate your business and hope to see you again at Toyota of Hollywood!

December 16, 2023

Buen servicio, agilizaron los procesos lo más que se pudo. Gracias por todo! Buena disposición para explicar procedimientos e instrucciones de uso. More

by PATRICIAOVALL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia con nosotros en Toyota of Hollywood, Patricia. Es excelente saber que nuestro equipo pudo ayudarle de manera eficiente y clara a entender los procedimientos e instrucciones de uso. Esperamos verle pronto otra vez!

December 15, 2023

I had an appointment for 5K service, at 9:30 am and I left at 1:00 pm. It took to much time to do the service and they didn’t even change my car’s oil. I had to wait for 3 and a half hours. It took t More

by jesuspinto53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Jesus, I'm sorry to read about your recent service experience. We aim for efficiency and it seems we fell short during your visit. Your feedback is valuable in helping us improve our services and timing. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Said Alkhalaf - General Sales Manager - 954-893-4608

December 15, 2023

Excellent customer service from David Silva Service done on an timely manner Looking forward for the next service More

by gmegnauth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
Dec 18, 2023 -

Toyota of Hollywood FL responded

It's great to know that David provided excellent service in a timely manner! Given the positive content of your review, it seems that your 3-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out directly to me. We look forward to seeing you on your next visit! Thank you, John Diaz - Service Manager - 954-893-4662.

December 15, 2023

Andris Prado was absolutely wonderful. She went over & beyond to help us with our car problem. Thank you! More

by MLMILTENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andris Prado
Dec 15, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Andris Prado was able to assist you with your car issue at Toyota of Hollywood. Thanks for sharing this positive feedback!

December 14, 2023

Good service. The car wash and drive home was appreciated. That's all I want to say. More

by AROSEN3087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Toyota of Hollywood FL responded

There is nothing better than a great review. Thanks for giving Toyota of Hollywood your business!

December 14, 2023

Professional prompt courtesy attentive to what you are in need of and check your overall needs More

by HELEN32410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Mettis
Dec 15, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood, Helen. We appreciate your support and are here to help with any of your future service needs.

December 14, 2023

The experience was good. There was a long wait though. It took 2 and a half hours for the car to be serviced More

by KEZIABROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Toyota of Hollywood FL responded

Kezia, we appreciate your patience during the service process at Toyota of Hollywood. We're always looking for ways to improve and will take note of your feedback about wait times. Thanks for sharing!

December 14, 2023

Always very professional , Will call when the car is ready and always have a nice car wash More

by FLOYDNENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Manning
Dec 14, 2023 -

Toyota of Hollywood FL responded

Thank you for your trust in the Toyota of Hollywood team. It is our pleasure to assist you with all of your service needs!

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