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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,504 Reviews

2,504 Reviews of Toyota of Hollywood - Service Center

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March 10, 2025

I came in on vacation because my car needed an oil change and tired rotation because I had hit the next 10,000 miles on my drive down to Florida. I came in and immediately let them know that I had hit 10 and More

by ...
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience during your visit. It's concerning that you felt pressured into unnecessary services, and I apologize for any misunderstanding or inconvenience caused. We strive for transparency in our service recommendations, so it's disappointing to learn we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 10, 2025

La espera para hacer mantenimiento es demasiado larga y eso que es solo un mantenimiento de 5000 millas si es otra cosa como la parte electrónica ya me han dicho que se demoran 7 horas More

by ISA719792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Toyota of Hollywood FL responded

Lamentamos que el tiempo de espera para el mantenimiento haya sido más largo de lo esperado, Isa. Apreciamos su paciencia y estamos trabajando en mejorar nuestros tiempos de servicio. Si tiene alguna pregunta o necesita asistencia adicional, no dude en contactarnos. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 09, 2025

As usual Danny did a great job handling my repairs to my satisfaction. Thank you. More

by reachg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Toyota of Hollywood FL responded

We appreciate your trust in Danny and the Toyota of Hollywood team. See you next time!

March 09, 2025

This dealer ship is the best I have ever seen from I have been doing busines More

by SMITHMU67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the different departments the service was excellent
Mar 10, 2025 -

Toyota of Hollywood FL responded

Thank you for stopping by to leave Toyota of Hollywood a wonderful review!

March 08, 2025

Review for Toyota of Hollywood Service Center The Toyota of Hollywood Service Center is an excellent place to take care of your car. In just four hours, they will change your engine oil and perform a More

by SERORLOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Mar 10, 2025 -

Toyota of Hollywood FL responded

Thank you for the glowing review of our service center at Toyota of Hollywood! We're delighted to hear that Lenny provided such excellent assistance and made your visit a positive experience. We appreciate your recommendation and look forward to serving you again in the future!

March 07, 2025

Professional and respectful the whole staff. They tell what needs to be repair and future repairs.Any questions are answered until you understand whats needed for your car or truck to be service More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Toyota of Hollywood FL responded

Donna, thank you for sharing your positive experience with the team at Toyota of Hollywood! We're glad to hear that our staff provided professional and respectful service. We appreciate your trust in us for all your vehicle needs!

March 07, 2025

Nice and pleasant very nice set up in side and out people where nice to me More

by PMCBARNETTEP5562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Toyota of Hollywood FL responded

We love seeing 4-star reviews for Toyota of Hollywood. Thank you so much!

March 07, 2025

I had an appointment but the wait was still very long. The wheel alignment was too expensive More

by THEIDA.DANSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Toyota of Hollywood FL responded

We are disappointed to hear that you were dissatisfied with our pricing and wait times. We value feedback like yours, and will use this as a learning tool to improve for the future. If there is anything we can do to assist you further, please don't hesitate to reach out to me directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 07, 2025

I was thought easy and really cool and fast also I need more learn about sos Bec I'm deaf More

by miamijones6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Toyota of Hollywood FL responded

Thanks for the 5 star review, Miami. We hope to see you again at Toyota of Hollywood!

March 07, 2025

All the rude people, the guy who served us half asleep, the girls outside don't say hello, they're rude, you can't understand what they say, they should work on that because inside the service is very good More

by tamara.ledesma19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback with us. We're glad to hear that the service inside Toyota of Hollywood met your expectations, but we're sorry about the experience outside. We'll address these concerns with our team to ensure a more welcoming environment in all areas. Your input is valuable and helps us improve!

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