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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,646 Reviews

2,646 Reviews of Toyota of Hollywood - Service Center

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January 05, 2024

The experience was over the top. This is the Toyota Dealership that sets the example. More

by julietcaballero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Reyes/tech Aaron
Jan 05, 2024 -

Toyota of Hollywood FL responded

Reviews like this one make our day, Juliet! We hope to see you down the road. Thanks from the Toyota of Hollywood team.

January 05, 2024

The Toyota of Hollywood did a good job helped me out there qui c k and reliable More

by DANIELARTILES26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that our team got you back on the road quickly. Thank you for choosing Toyota of Hollywood!

January 05, 2024

Every time I go to the dealership there is a problem with pricing. Of course. They end up charging me more always. I think they are serious scammers More

by kiperjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon silvestre
Jan 08, 2024 -

Toyota of Hollywood FL responded

We're sorry to hear about your experience and any miscommunications you experienced with pricing. We strive for transparency and fairness in all our transactions, so it's concerning to see that you've had repeated issues. I'd like the opportunity to look into this further - could you please reach out directly, so we can assist you in the best way possible? Thank you, John Diaz - Service Manager - 954-893-4662

January 04, 2024

Sebastian like always has an excellent costumer service, very happy with my last experience in TOH. More

by areyesla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood, Areyesla! We love to hear Sebastian always takes great care of you and look forward to assisting you in the future.

January 04, 2024

Had an appointment at 7:30am and didn’t leave til 12:30pm. I understand being busy but providing me with an update on the status would have been helpful. More

by ruth_regis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Reyes
Jan 05, 2024 -

Toyota of Hollywood FL responded

Ruth, I'm sorry to learn about the long wait you experienced during your appointment. I understand how valuable your time is and I apologize for any inconvenience caused. Your feedback helps us improve our communication with customers in such situations moving forward. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out directly to me. Thank you, John Diaz - Service Manager - 954-893-4662

January 04, 2024

Excelente atención y servicio y gracias al chico que nos atendió excelente trato y muy atentos More

by MARLONGABREIL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Toyota of Hollywood FL responded

Gracias por elegirnos, Marlon! Nos alegra saber que ha recibido un excelente servicio con nosotros en Toyota of Hollywood. Esperamos verle pronto!

January 04, 2024

My service advisor Isaiah is very courteous and respectful!Wait time is way too long! More

by FAITHANDHOPE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saed in finance department is a very respectful, kind person to speak with! He always does his best whenever I’m at the dealership, trying to help me out.
Jan 05, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing this appreciation for Isaiah and for choosing Toyota of Hollywood! We do apologize for any delay in the wait — it's never our intention to inconvenience our customers and we'll keep this in mind as we work to improve our efficiency. If there's anything else you'd like to add, please feel free to reach out. Thank you! John Diaz - Service Manager - 954-893-4662

January 04, 2024

Customer service staff are professional and considerate. Information is provided in terms you can understand, and they can reasonably estimate the time the car will be ready. Isaiah is great to work with, h More

by gladmom7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Jan 04, 2024 -

Toyota of Hollywood FL responded

We're delighted to know you had a positive experience with Isaiah and our team at Toyota of Hollywood! Clear communication and accommodating service are always our top commitments - see you next time!

January 04, 2024

Very pleased with service dept at this dealership, tried others and the level of attention to customer was lacking. Not here … very good communication by Danny More

by rbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our service department at Toyota of Hollywood met your expectations! It's great to see Danny provided you with the communication and attention you deserve. Thanks for sharing this positive feedback!

January 04, 2024

I’m very satisfied with the service I received. The employee was very communicative with me. More

by HROBEISY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks for working with us!

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