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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,647 Reviews

2,647 Reviews of Toyota of Hollywood - Service Center

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January 01, 2024

Always great customer service! My concerns and questions are always answered and the communication with Danny Metts is always there. I know my car is in good hands. More

by YWILLIAMS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're so glad to know you've had great experiences with Danny and our team! Thanks for trusting Toyota of Hollywood with your car's needs. We appreciate the positive feedback!

January 01, 2024

Regular service is always including oil change, but for the second time after a couple of days the alert for oil change is on More

by AKIIILE
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for the inconvenience. Our team at Toyota of Hollywood is committed to providing top-notch service, so we'll look into this issue with oil change alerts. Thanks for bringing it to our attention!

December 31, 2023

Just trade in my car for a van went there for a wash they told me only if I do service I could get a wash that is so not nice because alot of time I go there for service I hve to ask them to wash it there cu More

by NADINEBLAKE330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

Nadine, I'm sorry for the inconvenience. We hope to consistently provide our customers with top-notch service, however, it seems we've not always lived up to that expectation in your experience. Rest assured that I'll be sharing your feedback with our team to improve our work moving forward and ensure that your vehicle receives its car wash after your next service visit. If you'd like to discuss this further or have any other concerns to share, please feel free to reach me using the number I've included below. Thank you, John Diaz - Service Manager 954-893-4662

December 31, 2023

I had a very pleasant and helpful service experience. I had an emergency repair on a holiday Saturday afternoon, and I was back on the road in less than 2 hours! Thanks! More

by MNEPRINCESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that our team at Toyota of Hollywood was able to assist you efficiently, especially during an emergency situation. Thanks for sharing your positive experience! Safe travels ahead!

December 31, 2023

Lenny showed integrity in our discussion of the tires and other needs of my car. In not trying to hype unnecessary repairs/replacements, he established trust. More

by spieroj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Mirkin
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're glad to know that Lenny was able to provide you with honest and trustworthy service here at Toyota of Hollywood. We appreciate your feedback, thank you!

December 31, 2023

Very courteous and helpful in every way. Very timely on every occasion. Very accommodating environment. More

by abdoolrazak52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback! It's great to know our team at Toyota of Hollywood provided you with courteous and timely service. We're here for any future needs, thanks again!

December 30, 2023

Dan was great and very helpful. He kept us informed of the car and the service required More

by WOODSIE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mets in the service dep
Jan 02, 2024 -

Toyota of Hollywood FL responded

Thank you for the review! We appreciate the kind feedback about Dan and hope to see you again at Toyota of Hollywood. Safe travels!

December 30, 2023

Sebastian is amazing, he vas very attentive to needs & concerns from start to finish. Toyota of Hollywood is the place for service & price. More

by Lesley Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian (Service Department)
Jan 02, 2024 -

Toyota of Hollywood FL responded

Lesley, we're delighted to know Sebastian was able to assist you so well at Toyota of Hollywood. Thanks for the review and your support!

December 30, 2023

I had an early morning appointment for my 15000 mile checkup. My service advisor was Danny Metts. My only complaint is that even with my appointment, I still waited 3 hours. I find that ridiculous. More

by SHANECARPER123
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We're always working to improve our service efficiency at Toyota of Hollywood, so we'll definitely take this into account. Thanks for trusting us to get the job done!

December 30, 2023

Sonny was excellent and took his time explaining all of the recommendations. I will recommend him and Toyota of Hollywood to all my family and peers. More

by LGONZALEZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're delighted to know that Sonny provided you with excellent service at Toyota of Hollywood. Thanks for recommending us to your family and peers!

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