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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,513 Reviews
Call Service Center (844) 888-0753

2,513 Reviews of Toyota of Hollywood - Service Center

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November 22, 2023

Estoy muy complacida, con en buen servicio que recibo cada vez que llevo mi vehículo. More

by ZAMBRANONURYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Toyota of Hollywood FL responded

Hola, Nurys! Nos alegra saber que es una cliente feliz, ese es el objetivo que deseamos alcanzar siempre acá en Toyota of Hollywood. Gracias por elegirnos para las necesidades de su vehículo!

November 22, 2023

Andrys siempre atiende nuestras inquietudes de la mejor manera. Excelente asesora. Gracias por siempre atender de la mejor manera a mi familia. More

by ALEXANDER198028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrys
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Nov 22, 2023 -

Toyota of Hollywood FL responded

Alexander, gracias por sus palabras amables sobre Andrys y nuestro equipo en Toyota of Hollywood. Nos alegra saber que siempre le atendemos de la mejor manera a usted y a su familia. Esperamos verles de nuevo!

November 21, 2023

The wait is too long. 4 hours for an oil change. They were very professional but again the wait is too long. I believe you guys need a good floor manager to improve produc More

by jsanchez.js437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2023 -

Toyota of Hollywood FL responded

While it's great to hear that our team demonstrated professionalism, I'm sorry that the wait time left you feeling dissatisfied. We strive to provide efficient, top-of-the-line service and will use these comments as learning tools in our continual efforts to improve. If you'd like to discuss these or any additional concerns in greater detail, please give me a call. Thank you, John Diaz - Service Manager - 954-893-4662

November 21, 2023

Service was fantastic. It’s always fast . Happy with the service at Toyota of Hollywood. More

by LISSETTE_ALEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audry
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Nov 21, 2023 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you, Lissette! We're happy to know you found our service fantastic.

November 21, 2023

Brought my car in for basic maintenance from drop off to completion everything went smoothly. More

by joelgiacobbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Toyota of Hollywood FL responded

Thank you for the kind words! Our team at Toyota of Hollywood is committed to ensuring smooth service, and we hope to see you next time!

November 20, 2023

Lack of service . Toyota care they refused to tow a car late at night, still waiting More

by mlmyerson22
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Toyota of Hollywood FL responded

I would really appreciate the opportunity to make things right for you. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach out at your convenience? Thank you, John Diaz - Service Manager - 954-893-4662

November 20, 2023

Buen servicio con el auto,son atentos con el cliente y su area de espera es comoda. More

by A. Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Toyota of Hollywood FL responded

Nos alegra saber que nuestro servicio de atención al cliente y área de espera se ha ganado su reseña de cinco estrellas. Desde Toyota of Hollywood, le enviamos un afectuoso saludo!

November 20, 2023

Dan Metts is the best! I have been working with him since 2005 and never ever been unhappy with his service More

by xesider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that you've had such a positive experience with Dan since 2005! Thanks for sticking with us at Toyota of Hollywood and sharing your feedback. We look forward to continuing our relationship!

November 19, 2023

Great job. Fast and good service! The people who work there are really responsible and very professional. More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
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Nov 20, 2023 -

Toyota of Hollywood FL responded

Alex, we're glad to know you had a positive experience at Toyota of Hollywood! Thanks for recognizing our team's professionalism and responsibility.

November 19, 2023

Service department they mix all the appointments , I came on time & I had to live More

by omranbabiker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 20, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear that there was a mistake with your appointment. We strive to make the service process as easy and efficient as possible for our guests and it is disappointing that we left the wrong impression. If there is anything we can do to regain your support and assist you with your vehicle, please reach out directly. Thank you, John Diaz - Service Manager - 954-893-4662

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