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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,514 Reviews
Call Service Center (844) 888-0753

2,514 Reviews of Toyota of Hollywood - Service Center

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November 11, 2023

Isaiah Olajoyedge was awesome. He did a great job. He had great communication and customer service skills. More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Nov 13, 2023 -

Toyota of Hollywood FL responded

Jules, we're delighted to know that Isaiah's excellent communication and customer service skills made your experience at Toyota of Hollywood a great one. Thanks for sharing!

November 11, 2023

Excellent customer service. And the Lyft ride is a big help. Very convenient . Very happy customer. More

by info@prospraypest.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Toyota of Hollywood FL responded

All of us at Toyota of Hollywood are happy to see this wonderful feedback!

November 11, 2023

Good service and absolutely profesional. They could work a little faster but I understand the amount of Cars they have to deal with on daily basis More

by ANDRES.APARICIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Toyota of Hollywood FL responded

Andres, thanks for your understanding and patience! We're glad to know you found our service professional at Toyota of Hollywood. Your feedback is valuable as we always strive to improve.

November 11, 2023

It was terrible my car had scratches that it didn’t have before I took it in the floor mat were extremely dirty and after I was waiting for over 45 minutes is when they brought the car in and put it through More

by riverababyface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. It's our goal to provide top-notch service, and it sounds like we fell short this time around. We take matters such as these very seriously, so I'd appreciate the opportunity to discuss this further with you directly in order for us to make things right. Please feel free to reach out at your earliest convenience. John Diaz - Service Manager - 954-893-4662

November 11, 2023

Not recommend for anyone, my worst experience in a dealer, the most lying salespeople I have ever met More

by andreS2274.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sleman
Report | Print
Nov 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for honesty and transparency in all our dealings, so it's concerning to see we've left the wrong impression. I'd like the opportunity to learn more about what happened and work towards a resolution if possible. Please reach out at your earliest convenience. - John Diaz - Service Manager - 954-893-4662

November 10, 2023

clean, staff quick to help service managers seem knowledgeable and helpful. like the option of left ride More

by johnpeanrealtor
Recommend Dealer
Yes
Employees Worked With
outside crew
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

John, we're glad to know you found our staff helpful and knowledgeable at Toyota of Hollywood. We appreciate your feedback about the cleanliness and service options!

November 10, 2023

i have a big problem with my back door and i told the guys in service and they did nothing to solve it , and this was the 3th time i have ask service to solve the problem More

by luistobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the ongoing issue with your back door. It's concerning that this hasn't been resolved despite multiple service visits, and I'd like to personally look into it for you. Please reach out at your earliest convenience so we can discuss this further and resolve this as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

November 10, 2023

Excellent customer service, clean and comfortable waiting area, good wait time. No issues or complaints More

by JOVA3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience at Toyota of Hollywood! Thank you for appreciating our customer service and facilities. We look forward to serving you again in the future!

November 10, 2023

All of my concerns were taken care of from the moment I pulled in for my appointment. More

by Keith Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

Keith, thanks for leaving Toyota of Hollywood a five-star review! It was a pleasure assisting you with your vehicle.

November 10, 2023

the service was incredibly overpriced and the communication from the staff was very poor. I would not recommend. More

by MTGAZZILLO
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

We're sorry to read about your experience. We strive for clear communication and fair pricing, so it's disappointing to see we've missed the mark here. Your feedback is important in helping us improve our service quality. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, James Fallacaro - Used Car Manager - 954-893-4692

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