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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,598 Reviews
Call Service Center (844) 888-0753

2,598 Reviews of Toyota of Hollywood - Service Center

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September 29, 2023

Service was amazing and the advisor went above and beyond! You definitely have a new full time customer. More

by rttalaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had an amazing experience with our team at Toyota of Hollywood! We appreciate your support and look forward to serving you in the future.

September 29, 2023

This is the second time that I have to go back to the dealer after the service, because the truck pull on the right and I have to apply pressure on the steering wheel to keep the truck in the lane. They More

by JOSECESPEDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Toyota of Hollywood FL responded

Jose, I'm sorry to learn about the issues you're experiencing with your truck after service. This is certainly not the standard we aim for and we'd like to look into this matter further. Please reach out directly so that we can address your concerns properly. Thank you, John Diaz - Service Manager - 954-893-4662

September 29, 2023

It was excellent. Thank you everyone, who helped me with my car. Thank you Ariannis Gonzalez. You are the best More

by LARYSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Toyota of Hollywood FL responded

We're so glad to know you had an excellent experience with us at Toyota of Hollywood! Ariannis and our team are always here to help. Thanks for the review, we appreciate it!

September 29, 2023

Overall experience was good and very helpful. Also great customer service and very happy with the results. More

by keymar08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mack, Daniel and Rafael
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

We're glad to know your overall experience at Toyota of Hollywood was positive and you found our customer service helpful. Thanks for sharing, we appreciate it!

September 28, 2023

The dealership seems great, but the service this time around was like going to jiffy lube for an oil change. No follow-up on work or services (if any) that was done. I still don't know if an all points i More

by luispa2001
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with our service department. We aim for transparency and thorough communication, so it's disappointing that we didn't meet those expectations this time around. I'd like the opportunity to address any concerns you may have directly. Please feel free to reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

September 28, 2023

The best experience I will recommend Sebastian the service advisor the help me. Thanks Sebastian More

by olla76shango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Hollywood FL responded

Thank you for your kind words! Sebastian will appreciate the shoutout. The Toyota of Hollywood team is here to help with any future service needs.

September 28, 2023

Horrible experience That was my last and final visit at Hollywood of Toyota Very poor customer service More

by rezwan71raju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for excellent customer service and it's clear we fell short during your visit. I'd like the opportunity to learn more about what happened so that we can improve our services moving forward. Please reach out at your earliest convenience. Thank you, Herbie Lopez - General Manager - 954-893-4623

September 27, 2023

Everyone at the dealership was very courteous and the service was excellent I would recommend them to my family and friends. More

by JAMESNANCE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
Report | Print
Sep 28, 2023 -

Toyota of Hollywood FL responded

James, we're so glad to know you had a positive experience at Toyota of Hollywood and would recommend us! We appreciate your support and look forward to serving any friends or family you send our way. Safe travels!

September 27, 2023

excellent service, fast attention, positive results, I am very satisfied with the results, always responsible maintenance More

by williamsvasquez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Marmolejos
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Sep 28, 2023 -

Toyota of Hollywood FL responded

William, we're glad to know you've had a positive experience with our service at Toyota of Hollywood! We always aim for fast and efficient results, so thanks for your feedback. Until next time!

September 27, 2023

The waiting time is too long, the cash register staff has a very bossy attitude. I will never go back there to buy a car or use the service again, I will tell all my friends never come here to use the servic More

by HOAPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. Long wait times and poor customer service are certainly not what we strive for. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

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