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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,608 Reviews

2,608 Reviews of Toyota of Hollywood - Service Center

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September 22, 2023

The agent was very nice very helpful see you on my next visit thank you More

by SANDYML08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review! We look forward to seeing you back soon.

September 22, 2023

Customer service was fine. The mechanic left grease handprints on my passenger side cloth seats Shows a lack of caring and rushing More

by landshark71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the condition of your seats. This certainly doesn't reflect the level of care and attention we aim for in our service department, and I'd like to understand better what happened here. Please consider calling me so I can turn this experience around as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

September 22, 2023

They take too long to check up my car. It is taken whole day to check up More

by IOKD3@OUTLOOK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Best, John Diaz - Service Manager - 954-893-4662

September 22, 2023

You did a good job, but the price was a little too hight, but i like the work you guys did More

by ricardo_k2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Ricardo, thank you for sharing your feedback on our pricing, as we are always working to improve our services. The Toyota of Hollywood team is happy to have earned your five stars, and we look forward to your next visit.

September 21, 2023

Me dieron un mal servicio, llevé a cambio de aceite el auto y un día después me encendió una luz del motor, y ahora me dicen que lo lleve al dealer manufacture ya hice una cita y voy a gastar dinero por q More

by ABEL1ZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia. Nos esforzamos por brindar un servicio de alta calidad y parece que no cumplimos con nuestras propias expectativas en esta ocasión. Me gustaría entender mejor lo ocurrido e intentar ayudarlo a resolver este problema, si está dispuesto, le pido se comunique directamente conmigo para poder asistirle personalmente. Gracias, John Diaz - Service Manager - 954-893-4662

September 21, 2023

Service is always great at Hollywood Toyota, where I go all the time by Corolla More

by 4061W56ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood and leaving our service department a five-star review!

September 21, 2023

Muy buena atención , amables, gentiles y dispuestos a ayudarnos de la mejor manera . Nos fue increíble! More

by DRAJULIETM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con nosotros! Nos alegra saber que nuestro equipo en Toyota of Hollywood pudo ayudarle de la mejor manera. Esperamos verle pronto!

September 21, 2023

I had a scheduled appointment for 10am apart of the service was a tire rotation I asked if they could check my tires because the pressure kept going low. I had not heard from Drew at 1:45 I reached out More

by Michelle.a.garcia14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Michelle - I'm sorry to read about your recent experience with us. We aim for clear communication and thorough service, so it's disappointing to see we fell short in this instance. Please reach out directly so I can address your remaining questions and concerns. Thank you, John Diaz - Service Manager - 954-893-4662

September 21, 2023

A really good and excellent service. The dealership personal is definitely professional and efficient. My car was repaired in a timely manner. I’m very satisfied. More

by LMONCADA006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Sep 21, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our team at Toyota of Hollywood! Ensuring efficient and professional service is always our goal. We thank you for trusting us with your car repair and truly appreciate the feedback!

September 20, 2023

Good service with a dynamic and competent team. Love you all. I love Toyota . I love Toyota of Hollywood. More

by FONTAINEP69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Hollywood FL responded

Thanks a ton for your terrific feedback! It's great to see that our team at Toyota of Hollywood took great care of you--see you next time!

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