Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,628 Reviews

2,628 Reviews of Toyota of Hollywood - Service Center

Sort by
September 19, 2023

Quick and fast good service will come back again very informative told me what i needed More

by K1ENNYLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

Thank you for working with the Toyota of Hollywood team. We appreciate your support!

September 19, 2023

Brandon was excellent. He knew are to take care customers, when out of is way to make customers satisfied. More

by Fsanon55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon went above and beyond for you at Toyota of Hollywood. Thanks for sharing your experience. We appreciate it!

September 19, 2023

I made an appointment and, after I showed up at 7am, I was told the parts that I ordered were not there. I wasted a lot of time. Thoroughness was not there concerning my car. Then I had to wait 35 minutes More

by ELLESELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your negative service experience. We strive for efficiency and accuracy, so it's disappointing to hear that we did not have the part in stock. I understand how frustrating this must have been and would like the opportunity to make things right. Please reach out at a time that works best for you so we can discuss how to improve your 3-star experience. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

The service was great and the service person was very professional. He provided a Lyft to and from the service location. More

by KLINDSEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience with our service team at Toyota of Hollywood. Providing convenient transportation is just one way we try to make your visit easier. Thanks for the review!

September 19, 2023

My Last service visit,I will be going somewhere else from now on. Took 2 hours and 15 minutes for oil change and tire rotation. Constant letters pressuring me to trade in my vehicle. This gives me the i More

by KYOUNGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your recent experiences with us. We aim for a high standard of customer service, and it's clear we've fallen short. I understand you're upset and that we've lost your future business, but I'd appreciate the opportunity to discuss these matters further with you directly and make sure any communication issues get properly resolved. I will search for your contact information, but please also reach out at your earliest convenience so that we can address any outstanding concerns together. Thank you, John Diaz - Service Manager - 954-893-4662

September 18, 2023

There is absolutely no reason it makes sense for you to give a customer an appointment for a standard maintenance check up for a brand new 2023 car, and then YOU make the customer wait hours and hours unt More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. We aim for efficient service and respect for our customers' time, so it's disappointing to learn we didn't meet those expectations during your visit. I'd like the opportunity to discuss this further with you and see how we can improve going forward. Please feel free to reach out at a convenient time for you. Thank you, John Diaz - Service Manager - 954-893-4662

September 18, 2023

Profecionales y muy satifactorio con lo obtenido muchas gracias y sobretodo con las personas que me alludaron More

by cruzfg72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con nosotros en Toyota of Hollywood! Nos alegra saber que está satisfecho con el servicio recibido. Esperamos verle de nuevo pronto!

September 18, 2023

Always reliable. The Best in Town. I had to go for checking an issue with the pressure on my tires. The Service Department checked thoroughly. Found no problems. Had More

by juan.chaparro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DREW MANNING
Sep 19, 2023 -

Toyota of Hollywood FL responded

Juan, we're glad to know our team at Toyota of Hollywood was able to assist you with your tire pressure issue and key pick-up. Thanks for trusting us with your vehicle's needs!

Sep 19, 2023 -

juan.chaparro responded

Mr Drew Manning keeps on being the most reliable service representative that I have ever met.> Thanks Toyota Hollywood for having him.

Sep 19, 2023 -

Toyota of Hollywood FL responded

We agree—Drew is an asset to the team! We will pass along your praise, Juan.

September 18, 2023

I had a 1pm appointment and wasn’t finished getting an oil change until almost 4. Poor service More

by Millicenttaylorcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

We apologize that your wait time was unsatisfactory. We want to assure you that we are always striving to improve our services, so we hope to have the opportunity to demonstrate that to you. Please don't hesitate to reach out if there is anything I can do for you. John Diaz - Service Manager - 954-893-4662

September 18, 2023

I was very pleased with the service I received on Thursday, September 14, 2023. It was prompt and thorough! More

by SHOCHSZTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Sep 18, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a prompt and thorough service experience at Toyota of Hollywood! Thanks for sharing your feedback.

...
239
...