Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,624 Reviews

2,624 Reviews of Toyota of Hollywood - Service Center

Sort by
September 13, 2023

Everything was ok, just had to wait two hours for the car to be finished. More

by berthasamuels2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singeltary
Sep 13, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review. Your patience is appreciated, and we hope to assist you again in the future! Take care, and drive safe.

September 13, 2023

Customer service from porter is seriously lacking,my service advisor Isaiah was great but on my way out to pick up my truck I give those guys a ZERO they lied to me and in my opinion brushed me off I wa More

by CBRUCE1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. We strive for excellence in all areas of our service, so it's disappointing to learn that we fell short during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you - please feel free to reach out at any time. Thank you, John Diaz - Service Manager - 954-893-4662

September 13, 2023

Fast and professional service. I will recommend people to Toyota of Hollywood with no doubt. More

by CUBANJULIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood! We appreciate your support and recommendation.

September 12, 2023

My dealings with service center’s Lacy were straight forward and pleasant! She was extremely informative and helpful. I knew just what to expect thanks to her! More

by SKGOTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

We're glad to know that your experience with Lacy at our service center was informative and pleasant! We always aim for transparency in all of our dealings. Thanks for choosing Toyota of Hollywood, we appreciate the feedback!

September 12, 2023

To start Isaac must have been having a really bad day his customer service skills was very unprofessional I didn’t deserve the way he handled me after waiting in line from him having a extra long personal co More

by EJAMES143@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Thompson
Sep 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. It's not the level of service we aim for and I apologize if you felt disrespected in any way. We take this feedback seriously, as it helps us improve our customer interactions moving forward. If you're open to discussing this further, please reach out directly so we can address your concerns properly and ensure a better experience next time around. Thank you, John Diaz - Service Manager - 954-893-4662

September 12, 2023

Made an appointment for 6:30 am, Went for a screw in my tire. Waited for 2 hours and was told at 8:30 that there is nothing they can do. Then they proceed to try and sell me a tire. That they did not have More

by CJAY PRENDERGAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. It's concerning as we aim for top-notch customer service, and it seems like that wasn't delivered in this case. We never intend to mislead our customers and would appreciate the opportunity to discuss this further with you directly so we can better understand what happened here. Please reach out at your earliest convenience. John Diaz - Service Manager - 954-893-4662

Sep 14, 2023 -

CJAY PRENDERGAST responded

Reached out. 9/13 - 9/14. Didn’t get a response.

Sep 18, 2023 -

Toyota of Hollywood FL responded

I apologize for the trouble you have had getting in touch with our team. Please message your preferred contact number to jdiaz@czag.net. Thank you.

September 12, 2023

Very efficient service at the reception desk. And messaged us about all the work needed. More

by FERNANDE_BOISCLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Toyota of Hollywood FL responded

Fernande, thank you for commending the Toyota of Hollywood team for their great communication! We appreciate your five-star review and look forward to assisting you down the road.

September 12, 2023

No l costo del servicio fue muy caro, pienso que por eso la gente busca opciones en otros talleres; también pienso que por ser mujer abusan de nuestra ignorancia More

by MCVV1704
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

Nos esforzamos por ofrecer precios justos y un servicio transparente para todos nuestros clientes, y lamentamos que haber dejado una mala impresión. Me gustaría tener la oportunidad de hablar con usted sobre su experiencia y ver cómo podemos mejorarla. Por favor, póngase en contacto conmigo cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

September 11, 2023

Great service and great people . Very friendly honest people. No wait time. And they finish fast. More

by pattersonkelly91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We are honored to receive your support of Toyota of Hollywood. Thank you and keep us in mind for any future needs!

September 11, 2023

I walked in on a Sunday because my check engine light came on and Lenny got me in and out and I didn’t even have an appointment. Thank u lenny More

by Josephdjenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
Sep 11, 2023 -

Toyota of Hollywood FL responded

Joseph, it's great to know that Lenny was able to assist you promptly at Toyota of Hollywood. We're here for your automotive needs anytime!

...
241
...