Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,619 Reviews

2,619 Reviews of Toyota of Hollywood - Service Center

Sort by
February 27, 2025

The service was professional and quick, I didn’t spend long hours waiting on my car to get serviced. More

by JESSICAJ2675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Toyota of Hollywood FL responded

We're happy to hear that your Toyota of Hollywood experience was a smooth success, Jessica!

February 27, 2025

Claudia was efficient and professional. Wait time was not bad seeing I did not have an appointment. More

by EARTHANGELJ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia
Feb 28, 2025 -

Toyota of Hollywood FL responded

Thank you for the great review of Claudia and the team. We look forward to seeing you again at Toyota of Hollywood!

February 27, 2025

Very good very pleasant and young lady at the body shop service center was wonderful More

by kennybrae
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Toyota of Hollywood FL responded

Kenny, thanks so much for the 5-star review of Toyota of Hollywood!

February 27, 2025

The prices for routine maintenance services are astronomically high. My vehicle only had minor maintenance done and my bill was $924. I feel that is highway robbery. More

by ANADELGADO89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel is nice and professional
Mar 03, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback with us. At Toyota of Hollywood, we strive to provide value and transparency in our services, so we're sorry to hear about your experience. Please reach out directly if you'd like to discuss this further — we're here to help! Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 27, 2025

Dealerships, beautiful clean. The people are great. Everything was good except for the communications between the Body Shop and the people upfront at the dealership More

by kennybrae
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samual Dearmas was awesome. Would be on the call of duty. I thank him.
Mar 03, 2025 -

Toyota of Hollywood FL responded

Kennybrae, thank you for your feedback! We're glad to hear that you found our dealership clean and enjoyed working with our team at Toyota of Hollywood. We appreciate your input on communication and will work on improving this aspect. - Shawn Jones - Customer Relations Manager - (954) 893-4660

February 26, 2025

My tire pressure is off the back tires are 31 and the front are 35 and 32. I have to put air in my tires to achieve the correct PSI this is an inconvenience after leaving the dealership. More

by Willyncia.rufus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Toyota of Hollywood FL responded

Willyncia, I apologize for the inconvenience caused by your tire pressure after leaving our dealership. We strive to ensure everything is in perfect condition before you drive away, and I'm sorry we missed this detail. Please feel free to reach out so we can address any further concerns or questions you may have. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 26, 2025

The service is great but the return time is not that good too long to be sitting outside waiting when the service is finished More

by MIRAMARCLARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Sylvester excellent performance all the time good person to work with
Feb 26, 2025 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for any inconvenience caused by the longer-than-expected wait time. Thank you for recognizing our team's efforts, and please reach out if there's anything else we can do to assist you at this time. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 25, 2025

Very professional and friendly service Department. I go out of my way from Miami because the dealer that I purchased the car ripped me off when I bought it and treated me poorly when I bought the car More

by me myself and I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Toyota of Hollywood FL responded

Thank you for making the trip to see us at Toyota of Hollywood! We're glad David Silva and our service department provided you with professional and friendly assistance. We appreciate your trust in us, especially after your previous experience elsewhere.

February 25, 2025

Very fast service, did oil change and 5 month maintenance. Very happy with the great customer service More

by Frogzebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Feb 25, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear you had a speedy and satisfying experience with our team at Toyota of Hollywood! Thank you for choosing us for your maintenance needs.

February 25, 2025

Not one person in that building has Quality Customer Service. Your guy prince was even attempting to throw me into a “New car, Long term” Scheme to make a sell new sell off of my own face for his own gr More

by Mattew Connors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “Prince” George
Feb 26, 2025 -

Toyota of Hollywood FL responded

Mattew, I'm sorry to hear about your experience and the frustration it caused. We strive for professionalism and clear communication with all our customers, so it's concerning to read this feedback. If you're open to discussing further or have any other concerns, please feel free to reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

...
35
...