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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,503 Reviews

2,503 Reviews of Toyota of Hollywood - Service Center

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January 18, 2025

The service representative never showed up to the desk i was assigned to. I went to another service rep. More

by waytgo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Jan 20, 2025 -

Toyota of Hollywood FL responded

Thank you for bringing this to our attention. We're sorry to hear about the inconvenience at Toyota of Hollywood and appreciate your patience in working with another service representative. Your feedback helps us improve, and we hope your next visit will be a smoother experience! - Shawn Jones - Customer Relations Manager - (954) 893-4660

January 18, 2025

Quick turn-around with tow truck service. Tire was rapidly replaced. Drew was an excellent service administrator. I stay for the service center - good internet (although bar chairs are too More

by michaelrsale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Jan 20, 2025 -

Toyota of Hollywood FL responded

Michael, we're glad to hear Drew and the team at Toyota of Hollywood provided a quick turnaround for your tire replacement. We appreciate your feedback about the service center amenities and will take it into consideration. Thanks for choosing us!

January 18, 2025

The service was good. The wait was much longer than I was told and the “free car wash” really did not clean the car exterior More

by yellowbird807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback about Toyota of Hollywood. We're glad to hear the service was good, but we're sorry about the wait time and car wash experience. Your comments are important to us, and we'll work on improving these areas!

January 18, 2025

Good customer service, the service was fast. He took his time to explain what type of service do I need. More

by FANNIEPREVAL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that you received excellent customer service and thorough explanations during your visit at Toyota of Hollywood. Thank you for sharing your experience with us!

January 18, 2025

Great service. The staff was attentive and made the process go by easier without any issues. More

by projul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
Jan 20, 2025 -

Toyota of Hollywood FL responded

Thanks so much for your review. We look forward to your next visit to Toyota of Hollywood!

January 18, 2025

I took my car for schedule maintenance and everything was taken care of in time. More

by ttsidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Hollywood FL responded

Thank you for trusting Toyota of Hollywood with your business!

January 16, 2025

Me gusta la atención pero siento que se demoran mucho a la hora de dejar un carro en revisión, lo demás todo muy bien , agradecido con ellos More

by CARLOSLANDINEZ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Toyota of Hollywood FL responded

Carlos, gracias por compartir sus comentarios. En Toyota of Hollywood valoramos su opinión y trabajaremos para mejorar nuestros tiempos de servicio. Agradecemos su paciencia y esperamos verle pronto nuevamente! - Shawn Jones - Customer Relations Manager - (954) 893-4660

January 15, 2025

I had an vehicle emergency due to a dead battery. Unfortunately I had to wait my turn for service and I missed my show in Orlando. Cost me 89 for my ticket. But the battery was good and I completed More

by Vern11411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood. We're sorry to hear about the inconvenience and hope that everything went smoothly after replacing the battery. Safe travels back to NY!

January 15, 2025

Las dos personas que me atendieron en el servisio al carro súper buena su atención, hasta que me pasaron para hablar con la chica que se encarga de mandar a pintar los carros, no sabe explicar las difer More

by Fabianna Crespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Departamento que se encarga de recibir los coches para ser pintados.
Jan 16, 2025 -

Toyota of Hollywood FL responded

Fabianna, lamento escuchar sobre su experiencia con nuestro personal de pintura. Nos esforzamos por ofrecer un servicio excepcional y es decepcionante saber que no cumplimos con tus expectativas en esta ocasión. Agradecemos sus comentarios y nos gustaría abordar este problema para mejorar nuestros servicios. Si desea discutir esto más a fondo, no dude en contactarnos. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 15, 2025

The staff called to perform the recall on my Highlander. They got it fixed and it's running smoothly now. Thanks to all who made it possible. More

by JEANJIMENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 16, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that your Highlander is running smoothly after the recall service at Toyota of Hollywood. Our team always aims to provide efficient and effective solutions, so thank you for acknowledging their efforts!

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