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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,502 Reviews

2,504 Reviews of Toyota of Hollywood - Service Center

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January 12, 2025

The wait time to get to a service advisor is way too long especially when you only one who is helping customers and another that helps a customer and then goes to the in-house Subway to get coffee. When he r More

by sydnus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

Sydnus, I'm sorry to hear about your experience with the wait time and service. This isn't the level of efficiency we strive for, and I apologize for any inconvenience caused. Please feel free to reach out so we can address this issue further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 12, 2025

The dealership was attentive to my immediate needs and was completely satisfied with the service. More

by Dawnstimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 13, 2025 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team delivered an excellent experience. Thank you, Dawn!

January 12, 2025

Very good service department. Service representative was very good. Pleasant. Car drives better now after service More

by HHip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department representative assigned to us.
Jan 13, 2025 -

Toyota of Hollywood FL responded

It's great to hear that you had a positive experience with our service department and representative! We're thrilled your car is driving better after the service. Given the positive content of your review, it seems that your 1-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you! Shawn Jones - Customer Relations Manager - (954) 893-4660

Jan 13, 2025 -

HHip responded

Ought to have been the best. 5 star? Please change.

Jan 13, 2025 -

Toyota of Hollywood FL responded

Thanks for the clarification! We appreciate the five-star rating.

January 12, 2025

The wait time is better. I am also having my vehicle serviced on a day that is not as busy. I believe the customer service is better, but no one really goes above what is exp More

by RICKY02ROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. We're glad to hear the wait time has improved and that you're noticing better customer service overall. We appreciate your input on how we can enhance our efforts to make every customer feel valued and will strive to exceed expectations in the future. If there's anything specific you'd like us to address, please reach out anytime! Shawn Jones - Customer Relations Manager - (954) 893-4660

January 12, 2025

The people who serve you are super good, they solve everything and are always attentive to what you need. More

by analia0298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
Jan 13, 2025 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood was attentive and helpful. We appreciate your support and look forward to serving you again in the future!

January 11, 2025

Service is continuing to be excellent with Brian. I am thank full and greatly appreciative. Thank You More

by srmarcos6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Jan 12, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Brian continues to provide excellent service at Toyota of Hollywood. Thank you for your kind words and support!

January 10, 2025

Sebastian took care of me on my service for that day, he made feel welcome. Keep up the good work. More

by JAVI773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Jan 12, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Sebastian offered a warm welcome! Thank you for the stellar review of Toyota of Hollywood. Safe travels!

January 10, 2025

I had a great experience my Service was great! Quick and efficient I will definitely be returning More

by augustkelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiah O
Jan 10, 2025 -

Toyota of Hollywood FL responded

The team at Toyota of Hollywood loves seeing great reviews! Thank you, Kelsea!

January 10, 2025

Excelente vendedora , agradecida por toda sus gestiones y compromiso para cumplir con la entrega del carro 🙏🙏🙏 More

by ABGJANETTETORREALBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dharleny Ferrer
Jan 10, 2025 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia con nosotros en Toyota of Hollywood. Nos alegra saber que nuestro equipo cumplió con sus expectativas y logró una entrega exitosa del carro. Apreciamos mucho su apoyo!

January 10, 2025

Dan Metts and Valeria Ortiz as well as all the personnel at Hollywood Toyota are impeccable!!! Impeccable service and customer care!!! Excellent!!!
5 stars 🌟🌟🌟🌟🌟

My only comment here is that the servi More

by ALEX BLACKHURST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts and Valeria Ortiz
Jan 10, 2025 -

Toyota of Hollywood FL responded

Alex, thank you for the glowing review of Dan, Valeria, and our team at Toyota of Hollywood! We appreciate your feedback regarding accessibility and will certainly pass it along to management. Your input is valuable in helping us improve our services for everyone.

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