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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,576 Reviews

2,576 Reviews of Toyota of Hollywood - Service Center

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January 27, 2025

My service took only 2 hours compared to last two times were it took 6 and 7 hours More

by toIo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Hollywood FL responded

We're glad we could get you back on the road in a timely manner this time! Thanks for being a Toyota of Hollywood customer.

January 27, 2025

Gracias muy atento siempre agradecido por su servicio muy buena atencion espero el proximo servicio More

by JOEL9PERDOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Toyota of Hollywood FL responded

Estamos felices de saber que su experiencia con nosotros en Toyota of Hollywood fue positiva, Joel! Muchas gracias por elegirnos.

January 26, 2025

I loved it, thank you Overall everything is good , but I waited about 4 hours , but otherwise everything is super More

by aleksandrpalanica123
Recommend Dealer
Yes
Jan 27, 2025 -

Toyota of Hollywood FL responded

Aleksandr, thank you for your patience and understanding during your visit to Toyota of Hollywood. We're glad to hear that overall everything was good! We appreciate the feedback and look forward to serving you in the future.

January 26, 2025

I made a service appointment with Daniel Metts to do some work on my van .I was meet with a friendly porter and met with Dan .I was checked in promptly and and had some issues taken care of in a reasonable t More

by Jokerboy2055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that Daniel and the team at Toyota of Hollywood provided helpful and professional service. We look forward to welcoming you back in the future!

January 26, 2025

Service I had was excellent. My associate was very knowledgeable and helpful. I am looking forward to my next visit. More

by SRENGLISH2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that you had an excellent experience with our knowledgeable team at Toyota of Hollywood! We look forward to welcoming you back for your next visit.

January 25, 2025

My service manager was on point! ! Dan will always be who I go to!! Love Hollywood Toyota! More

by ROBINPUENTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Jan 27, 2025 -

Toyota of Hollywood FL responded

We are honored to receive your support, Robin! Thank you! - Dan and the Toyota of Hollywood Team

January 25, 2025

I have a rattle in my driver window and a lot of wind noise coming from the same door. Took my truck to the dealership tonfix that issue, they replaced the weather strip and another part I'm not sure wha More

by PATRICKTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your disappointment regarding the repairs on your truck. It sounds like we didn't meet our usual service standards, and we apologize for any inconvenience caused. We would appreciate the opportunity to address your concerns and work toward regaining your trust. Please reach out if you're open to further discussion. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

Jan 28, 2025 -

PATRICKTATE responded

I also got charged for the 5000mi service even though I have in my contract toyota care free for 2 years plus the Toyota care extended that I paid for. Now I'm waiting for the part to be available because I was told it's on national back order. Very disappointed for a brand new truck.

Jan 28, 2025 -

Toyota of Hollywood FL responded

Please call me at 954-893-4660 so we can review the details of this service transaction and provide clarity. Thank you, Shawn Jones - Customer Relations Manager

January 25, 2025

They charge for service that was not completed , customer pointed it out, and that’s when it was complete More

by CORRINEDARBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Hollywood FL responded

Thank you for bringing this to our attention. We apologize for the initial oversight and appreciate your patience as we addressed it. If you have any outstanding concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 24, 2025

I was impressed by your service and the way you process your your customers. Very satisfied. More

by Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Toyota of Hollywood FL responded

Reviews like this one make our day, Shelton! Thanks from the Toyota of Hollywood team.

January 24, 2025

Excelente trato! !!! Todo muy rápido y muy cordial todo el equipó TOYOTA! Los felicito son los mejores More

by MIGUEL1111CARDENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Toyota of Hollywood FL responded

Miguel, gracias por compartir su experiencia con el equipo de Toyota of Hollywood. Nos alegra saber que todo fue rápido y cordial durante su visita. Apreciamos sus felicitaciones!

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