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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,493 Reviews
Call Service Center (844) 888-0753

2,493 Reviews of Toyota of Hollywood - Service Center

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December 29, 2024

I came into your Service Center at 10:00am, spoke to a your, Service Advisor, prior to my car going into Service Center for repairs. I waited about 4 hours & discussed my options with your Service Adviso More

by haunpamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that our Service Advisor and team at Toyota of Hollywood took great care of you during your visit! It's wonderful to know the process was smooth, and we're glad you enjoyed the Subway Sub coupon. Thank you for choosing us for your service needs!

December 29, 2024

Muy bueno el servicio gracias los recomiendo garantizado 100 por ciento vallan confiados no se arrepentira More

by JUANMIGUELCS1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Toyota of Hollywood FL responded

Juan, gracias por recomendar a Toyota of Hollywood! Nos alegra saber que tuvo una experiencia tan positiva con nuestro servicio. Esperamos verle de nuevo pronto!

December 28, 2024

Should have told me you close 3:30pm Yes the signs we there but should have told me… No reason I had to wait 2 days to get my car.. Was very unhappy More

by RABBIKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Toyota of Hollywood FL responded

I apologize for the inconvenience you experienced. We strive to communicate effectively and will use your feedback as we continually improve our customer service. Please feel free to reach out if there's anything further we can do to assist you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 28, 2024

Good service à lot of people but got what I expect as Toyota garage service for me More

by Parseneault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
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Dec 30, 2024 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! We are glad to hear that our team provided excellent service.

December 26, 2024

It was ok but I waited 2. 5 ish hours for an oil change and tire rotation. The advisor who was helping me went out for lunch I think and I saw my car was done already… but I co More

by Dris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. I'm sorry to hear about the wait time and any inconvenience it caused during your visit. We appreciate your patience, and it's great to know that you liked the dealership overall. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 26, 2024

DISHONEST DEALERSHIP, THEY'LL TRY TO CONVINCE CUSTOMERS TO DO UNNECESSARY WORK! IF NOT AGREED THEY'LL DO SOME DAMAGE THAT CUSTOMER WILL HAVE TO PAY TO FIX THE ISSUE! DO NOT TRUST THEM More

by DANNYPOLLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?SERVICE DEPT
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Danny, your review is very concerning to read. We take accusations like this seriously and want to ensure our customers feel they can trust us with their vehicles. Please reach out so we can discuss what happened in more detail and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 25, 2024

Bad service unprofessional especially service department staff very rude poor communication no help at all More

by e.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service department. We strive for professionalism and effective communication, so it's concerning to learn we fell short in these areas. Please reach out at your convenience; I'd like the opportunity to address this directly and improve your experience with us. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 25, 2024

Me dijeron q hicieron alineamiento. una gran mentira fue falso porque me lo cobraron 125 .00 para nada .me robaron mi dinero More

by Camilo navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo navarro
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia, Camilo. Esto no es lo que esperamos para nuestros clientes y me gustaría investigar más a fondo este asunto. Por favor, contácteme cuando tenga un momento para discutirlo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

Dec 26, 2024 -

Camilo navarro responded

Quiero q entiendan sobre todo la sra dennys q no puede justificar lo injustificable.ha sido muy mala fe y cuando saque mi carro me dijeron q estaba alineado .una total mentira.ahora esta señora dice q alinearon solo la parte delantera .en q cabeza cabe q alguien lleva el carro y te lo alineen solo una parte .dijeron q el carro estaba alineado y punto .me estafaron simple y llanamente porque si me hubieran dicho q el carro no se podia alinear,no me podian cobrar y simplemente yo me llevava mi carro a reparar .esto es mala fe y me han tomado el dinero y me tengo que gastar 200 dollares en gomas cada 3 meses .una empresa tan poderosa como Toyota tiene q reembolsar el dinero al cliente cuando el trabajo no se completa o no se ha hecho correctamente Yo exijo me reembolsen mis 125 dollares por un trabajo chapucero y de mala fe

Dec 26, 2024 -

Camilo navarro responded

Y dejeme decirle q yo con ud lamentarlo no resuelvo nada porque me cobraron 125 dollares y no me los quueren reembolsar .esto deberia darles vergüenza a una compañía q se le haga mala publicidad Por esto exijo se me devuelva mi dinero q no tengo para regalar y en honor a la verdad me enganaron y fui perjudicado pagando para una mentira chapucera q nunca deberian permitir

December 25, 2024

toyota of hollywood is the number 1 mr crag zinn is the best for running this dealership More

by LOPEZANTONIO247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

Thanks for the kudos! We appreciate your business and look forward to seeing you again at Toyota of Hollywood.

December 24, 2024

Valeria y Zulma, de collisions y arrendamiento de vehículos, son muy atentas, competentes, amables y dispuestas. Brindan un servicio de excelencias. Gracias por su disposición y atenciones. FELICITAC More

by pasqualinovolpicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collissions
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

Pasqualino, gracias por compartir su experiencia positiva con Valeria y Zulma en Toyota of Hollywood. Nos alegra saber que ha recibido un servicio de excelencia. Felices fiestas!

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