Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,491 Reviews

2,491 Reviews of Toyota of Hollywood - Service Center

Sort by
December 23, 2024

Excellent attention and quality of Services. Professional attention . Appointment times are respected..Vwhicle washing should be improved More

by ppazo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback on the service at Toyota of Hollywood! We're glad to hear that our team provided professional attention and respected appointment times. We appreciate your suggestion regarding vehicle washing and will work on improving it. - Shawn Jones - Customer Relations Manager - (954) 893-4660

December 23, 2024

Very customer oriented and the staff listen to what concerns the customer Also very professional More

by Talicia.Mclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Dec 26, 2024 -

Toyota of Hollywood FL responded

Talicia -it was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

December 23, 2024

I work with Brian and the service department for almost 20 years they are always nice friendly and knowledgeable never had to take my cars back to them when they are do More

by MEBLANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Hollywood FL responded

Thank you for your loyalty and kind words about Brian and our service team at Toyota of Hollywood! We're delighted to hear that you've consistently had a positive experience with us over the years.

December 22, 2024

I recently visited a Toyota Hollywood dealership and overall, I was quite satisfied. The customer service was top-notch; the staff were polite, attentive, and professional. All the work was completed as More

by Gleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sophia Amore
Dec 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with Toyota of Hollywood. We're glad to hear that the customer service met your expectations, but we're sorry about the miscommunication regarding additional repairs. Your feedback is valuable and will help us improve our processes moving forward. We hope to provide a more seamless experience on your next visit!

December 22, 2024

Michael Jones was very patient he explained everything in simple terms. The service was completed in a timely manner. I would definitely recommend him. More

by Carlton M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jones
Dec 26, 2024 -

Toyota of Hollywood FL responded

Carlton, we're delighted to hear that Michael provided such excellent service at Toyota of Hollywood. Thank you for recommending him!

December 22, 2024

Service was great. Waiting time was less than 1 hour. Very happy about it. Hope you can keep it this way going forward More

by JCSALIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood! We're delighted to hear that our service met your expectations and the waiting time was minimal. We'll strive to maintain this level of efficiency in the future!

December 21, 2024

The service was good fast and efficient and the person assisting me Michael, was amazing very very great service More

by j.philippe64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Michael provided you with such efficient and amazing service at Toyota of Hollywood. Thank you for sharing your experience!

December 21, 2024

They lost my keys and I had to wait a long time for my car. Only one person in the service center outside spoke English, which is kind of ridiculous in that line of business. This is America and I think i More

by ABBYELLIOTT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey was great and she spoke English
Dec 23, 2024 -

Toyota of Hollywood FL responded

Abby, I apologize for the inconvenience you experienced during your visit. We strive to provide clear communication and efficient service, so it's disappointing to hear about this situation. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 21, 2024

Nice people to work with. Kept me informed regarding work progress. Juan is great to work with. More

by atonyruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that Juan was great to work with. Thanks for choosing Toyota of Hollywood!

December 20, 2024

I had two different types of service done on the vehicle with two different service coordinator. I think his name is Lenny. He was respectful and communicated with well with when asked question. Thank you f More

by veneasacelestine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. It's great to hear that Lenny provided respectful and clear communication, but I'm sorry the overall service experience didn't meet your expectations. We appreciate your recommendation despite this and are committed to improving for future visits. If there's anything specific you'd like us to address or discuss further, please feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

...
43
...