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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,659 Reviews

2,659 Reviews of Toyota of Hollywood - Service Center

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February 18, 2025

The best service ever great customer service great information great time waiting people always friendly More

by rjuana0268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Toyota of Hollywood provided excellent service and made your visit enjoyable. We appreciate the kind words and look forward to serving you again in the future!

February 17, 2025

As a woman, especially with social anxiety. I thought I would have a hard time since my partner was not there with me. I feel awkward letting people know so I try my best to get by. I had t More

by Diana M
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Feb 17, 2025 -

Toyota of Hollywood FL responded

Diana, we're delighted to hear that Danny and the team at Toyota of Hollywood made your visit comfortable and stress-free. We appreciate you choosing us for your maintenance needs, and we look forward to welcoming you back in a few months!

February 17, 2025

Excelente servicio , y lo más importante RÁPIDO. Respetan los cupones y un trato muy amable More

by raferal_go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio de mantenimiento
Feb 18, 2025 -

Toyota of Hollywood FL responded

Gracias por las 5 estrellas para Toyota of Hollywood! Nos esforzamos por ofrecer un servicio excepcional, por eso, apreciamos su apoyo.

February 17, 2025

Excellent customer service but extremely expensive The prices are too high and sometimes not clear enough More

by SAVFLIA8081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jones
Feb 18, 2025 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear that our customer service at Toyota of Hollywood met your expectations. We appreciate the input on pricing and will work towards making it clearer and more competitive in the future. Shawn Jones - Customer Relations Manager - (954) 893-4660

February 17, 2025

The most disorganized place ever! My car was delivered from Toyota roadside and your people said it wasn’t there!! After the roadside crew co firmed it Ed dropped off! Call backs were More

by bbrasuell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave in service and Mr lopez
Feb 18, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your frustrating experience. What you've described is not reflective of our service standards, and it's very concerning that you encountered these issues. I would appreciate the opportunity to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 16, 2025

It’s always a pleasure coming to service my car at Hollywood David has always been pleasant and helpful. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 17, 2025 -

Toyota of Hollywood FL responded

Jessica, we're delighted to hear that David has made your visits enjoyable at Toyota of Hollywood. Thank you for sharing your experience with us!

February 16, 2025

Service is great but I always know that they’re going to try and sell me something I don’t need. I had 1 flat tire and had a recent alignment and oil change, but they tried to sell me 4 tires and an alignme More

by Jaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Jaz, thank you for sharing your experience with us. We strive to provide honest and transparent service, so it's concerning to hear about the upselling during your visit. Your feedback is valuable as we work on improving our approach. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 16, 2025

The dealership seems honest and straightforward about what needs to be done to ensure my car is safe to drive and running well. More

by timkevcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletary
Feb 17, 2025 -

Toyota of Hollywood FL responded

Tim, we're glad to hear you found our team at Toyota of Hollywood honest and straightforward. Your safety is our priority, and we appreciate your trust in us!

February 16, 2025

Every time I go there the costumer service is very poor they acted like they are doing me a favor Call center hanged up my calls multiple times I had the worse experience More

by GGAMARRA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our customer service. We strive for excellence and it's clear we fell short during your visits. Please reach out so we can address these concerns directly and work towards a better experience in the future. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 16, 2025

Atención personalizada a la altura y lo más importante que la revisión de mi vehículo 10 de 10 More

by jrsnrdrgz1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Hollywood FL responded

Estamos felices de haberle ofrecido una experiencia de servicio de 5 estrellas en Toyota of Hollywood! Gracias por la confianza depositada en nuestro equipo.

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