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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,566 Reviews

2,566 Reviews of Toyota of Hollywood - Service Center

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January 13, 2025

Isah was very accommodating and experienced would definitely recommend the Toyota of Hollywood great company More

by vincenza.napolitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood, Vicenza! We're delighted to hear that Isah provided such an accommodating and experienced service. We appreciate your support and look forward to serving you again in the future!

January 13, 2025

Excelent service . Thanks for your courtesy and attention. Customer service always with a great smile More

by MELPOLPALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear you enjoyed the excellent service at Toyota of Hollywood! Our team always aims to provide courteous and attentive customer care. Thanks for sharing your experience with us!

January 13, 2025

Great services, Guaranteed work. The client is always treated as they should be. Highly recommended. More

by Jyagual_ec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado
Jan 13, 2025 -

Toyota of Hollywood FL responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Toyota of Hollywood!

January 13, 2025

I did have an issue but the service manager Brian was more than willing to help solve the problems. Leonid is also knowledgeable, friendly and helpful. More

by Kaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny in Rentals is awesome
Jan 14, 2025 -

Toyota of Hollywood FL responded

Kaz, we're glad to hear that Brian and Leonid were able to resolve the issue. Thank you for sharing your experience with Toyota of Hollywood!

January 13, 2025

Service was ok . It just took over an hr to get my car back after checking out. They lost my ticket and I had to ask 3 separate times to get results. The outdoor staf More

by jonita1953
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Toyota of Hollywood FL responded

Jonita, thank you for sharing your experience with us at Toyota of Hollywood. We apologize for the inconvenience and will address this issue to improve our service. Your feedback is valuable, and we hope to provide a better experience next time! Take care, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 13, 2025

Took over 3 hours for an oil change and tire rotation. Over priced service. I was also harassed by the sales team into looking at a new car and they kept pushing into me buying a new car that same day, wh More

by roxanazuniga150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for efficient service and a respectful atmosphere, so it's disappointing that we fell short during your visit. If you're open to discussing this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 12, 2025

The wait time to get to a service advisor is way too long especially when you only one who is helping customers and another that helps a customer and then goes to the in-house Subway to get coffee. When he r More

by sydnus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

Sydnus, I'm sorry to hear about your experience with the wait time and service. This isn't the level of efficiency we strive for, and I apologize for any inconvenience caused. Please feel free to reach out so we can address this issue further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 12, 2025

The dealership was attentive to my immediate needs and was completely satisfied with the service. More

by Dawnstimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 13, 2025 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team delivered an excellent experience. Thank you, Dawn!

January 12, 2025

Very good service department. Service representative was very good. Pleasant. Car drives better now after service More

by HHip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department representative assigned to us.
Jan 13, 2025 -

Toyota of Hollywood FL responded

It's great to hear that you had a positive experience with our service department and representative! We're thrilled your car is driving better after the service. Given the positive content of your review, it seems that your 1-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you! Shawn Jones - Customer Relations Manager - (954) 893-4660

Jan 13, 2025 -

HHip responded

Ought to have been the best. 5 star? Please change.

Jan 13, 2025 -

Toyota of Hollywood FL responded

Thanks for the clarification! We appreciate the five-star rating.

January 12, 2025

The wait time is better. I am also having my vehicle serviced on a day that is not as busy. I believe the customer service is better, but no one really goes above what is exp More

by RICKY02ROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. We're glad to hear the wait time has improved and that you're noticing better customer service overall. We appreciate your input on how we can enhance our efforts to make every customer feel valued and will strive to exceed expectations in the future. If there's anything specific you'd like us to address, please reach out anytime! Shawn Jones - Customer Relations Manager - (954) 893-4660

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