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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,659 Reviews

2,659 Reviews of Toyota of Hollywood - Service Center

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February 16, 2025

Had to wait for truck after cashier, second time this has happened. Actually saw them driving truck into carwash. this was hours after they called to say vehicle was ready. More

by GGLASSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Feb 17, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us. We apologize for the inconvenience and appreciate your patience at Toyota of Hollywood. We'll work on improving our process to ensure a smoother pickup next time!

February 16, 2025

Extremely nice representative. But dealership was unable to order correct part for recall, twice. Still haven't received the necessary service. Dealership did partner with a window More

by BMGROSS92
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. While it's great to hear about the positive interaction with our team, I'm sorry for any inconvenience caused by the part ordering issue. We aim to resolve recall matters efficiently and I would like to assist in ensuring this is sorted out promptly. Please reach out to me directly so we can address this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 15, 2025

Service Department really dropped the ball today. I was told my car was ready to be picked up at 1pm. I went to service, paid my bill and waited outside almost 2 hours for my car. When my assitant se More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Danny, I'm truly sorry to hear about your experience with the service department. Waiting for two hours after being told your car was ready is unacceptable and not reflective of our standards. I appreciate you mentioning Jaroslav's efforts, and I'd like to address this issue further if you're open to it. Please feel free to reach out at your convenience so we can make things right. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

February 15, 2025

Is the best place to bay cars and do the service to the car my advisor Brandon Silvestre is the best More

by PAULINADELANCE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Silvestre
Feb 17, 2025 -

Toyota of Hollywood FL responded

Thank you, Paulina. Brandon will appreciate your kind words. We look forward to seeing you again at Toyota of Hollywood!

February 14, 2025

It has a comfortable place to be while waiting for your vehicle, awesome customer service! Highly recommended, great job Toyota f Hollywood. More

by Mr.Browns.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Olajoyegbe
Feb 17, 2025 -

Toyota of Hollywood FL responded

Mr. Browns, thank you for recommending us! We're delighted to hear that our customer service and waiting area met your expectations at Toyota of Hollywood. We appreciate your support!

February 14, 2025

The service manager Dan Metts is a great asset to your company he goes above and beyond. I am so glad I found this dealership to take care of my Toyota. I've been to other dealerships that were very poorl More

by RNAILER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Feb 14, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Dan Metts and the team at Toyota of Hollywood have exceeded your expectations! It's wonderful knowing you've found a dealership you trust. Thank you for choosing us, and we look forward to serving all your future needs!

February 14, 2025

Everyone was nice and proffessional and the service was done well and I thank everyone More

by kettelynealexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Toyota of Hollywood FL responded

Thank you for the kind words and confidence in our team at Toyota of Hollywood!

February 13, 2025

Buen servicio y atencion, lo unico que sali muy tarde, desde las 10am hasta casi las 3 pm. More

by MALOBO74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Hollywood FL responded

Nos alegra saber que le ofrecimos un excelente servicio en Toyota of Hollywood! Gracias por compartir sus comentarios constructivos acerca del tiempo de espera, nos aseguraremos de tenerlos en cuenta para mejorar nuestro servicio en el futuro.

February 13, 2025

Good experience and service. Afford vehicles that are safe and proficient. Toyota Hollywood is the place to get your next car! More

by latoyacoley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ley
Feb 13, 2025 -

Toyota of Hollywood FL responded

Latoya, we're delighted to hear you had a good experience with us at Toyota of Hollywood! Thanks for recommending us as the place to get your next car. Safe driving ahead!

February 13, 2025

Good spoken advisors but no updates too often and service is minimum 2 hours in and out More

by bernardomjr99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jawad
Feb 13, 2025 -

Toyota of Hollywood FL responded

Hi Bernard. Thank you for sharing your feedback with the Toyota of Hollywood team. We will work on improving our communication and if you need anything else, please let us know! Safe travels.

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