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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,593 Reviews

2,592 Reviews of Toyota of Hollywood - Service Center

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January 09, 2025

Best service . Everyone is always so polite and so helpful and ready to assist you More

by SUZIANAHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Toyota of Hollywood FL responded

We appreciate your business and your review! Thanks from the Toyota of Hollywood Team!

January 07, 2025

Not happy with the service, I have currently experienced. Did Oil change and AC service, More

by LEOLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Toyota of Hollywood FL responded

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 07, 2025

They made everything that I need it in that moment. Thank you so much for your help More

by BRITOFRANYERLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Toyota of Hollywood FL responded

Thanks so much for the review. It was our pleasure to assist you, and we look forward to your next visit to Toyota of Hollywood!

January 06, 2025

Deivi the best man i like this place fast and eficiente work recomiendo este dealer More

by Michel varis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jan 06, 2025 -

Toyota of Hollywood FL responded

Gracias por la recomendación, Michel! Apreciamos las 5 estrellas para Toyota of Hollywood y para Deivi.

January 06, 2025

They are great but they took 1 hour to give me the car when it was ready because the sales people leave other cars blocking mine, till I said something they start moving the cars. More

by JOSELYNGM.47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Toyota of Hollywood FL responded

Joselyn, thank you for your feedback. We apologize for the delay in getting your car ready and appreciate your patience. We'll work on improving our process to ensure a smoother experience next time. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 06, 2025

En esta oportunidad mi experiencia no fue buena, ya que llevé el auto a servicio y demoraron 6 horas para entregarlo y debo de volver nuevamente por qué no configuraron el carro que ya le habían hecho el s More

by MARIANGEL27DUQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Toyota of Hollywood FL responded

Mariangel, lamento mucho escuchar sobre la demora y el problema con la configuración de su auto. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Por favor, comuníquese conmigo para resolver este asunto a su satisfacción. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 05, 2025

From start to finish great service. It was in an out and I’m definitely going back for service! More

by ETOLANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 06, 2025 -

Toyota of Hollywood FL responded

Thanks so much for your praise. We look forward to your next visit to Toyota of Hollywood!

January 05, 2025

Bandon me dio un excelente servicio, fue muy amable y resolvió todas mis dudas. Regresare a Hollywood Toyota para los próximos servicios. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 06, 2025 -

Toyota of Hollywood FL responded

Laura, nos alegra saber que Bandon le brindó un excelente servicio en Toyota of Hollywood. Gracias por compartir su experiencia y esperamos verle de nuevo para sus próximos servicios.

January 05, 2025

I had an appointment with Abel, but he didn’t come in so they hooked me up with Brandon. That was the best thing that could have happened. Brandon was great. He helped me with everything. He understood my c More

by Silver125
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
Jan 06, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that Brandon provided excellent service and addressed all your concerns at Toyota of Hollywood. It's great to know you've found a reliable place for servicing, even if the car wasn't purchased here. We look forward to seeing you again!

January 05, 2025

As a reputable Toyota dealership 1-they should be very consistent with PRICES . WHEN I GOT QUOTED I GOT A FIGURE, AND WHEN THE WORK STARTED I GOT ANOTHER FIGURE. 2- NO FOLLOWUP PHONE CALLS TO SHOW THE S More

by jaberadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptions girls upfront
Jan 06, 2025 -

Toyota of Hollywood FL responded

Jaberadam, thank you for sharing your feedback. I'm glad to hear you're happy with the work done on your car, but I apologize for any inconsistencies in pricing and communication. We strive to improve our service and appreciate your input. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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