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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,598 Reviews

2,598 Reviews of Toyota of Hollywood - Service Center

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January 01, 2025

I had to wait 40 minutes just to drop my car off for service when I had an appointment. The appointment I scheduled was for several issues with my new vehicle and the service person did not take the tim More

by KAYLA40
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 02, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service department. We strive for efficiency and professionalism, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

After servicing my car, the two front tires needed air and the windshield water was low. More

by bonneh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

We apologize for any oversight that occurred during your recent service. If you'd like to bring your car back in so we can address these issues, please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

Intuyo q como era día 30 de diciembre, andaban muy de prisa y el tema q quería resolver no me lo solucionaron More

by oloschun
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

Lamento que no hayamos podido resolver su problema. Apreciamos sus comentarios y nos gustaría ayudarle a encontrar una solución adecuada. Por favor, contáctenos cuando tenga un momento para discutir esto más a fondo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 31, 2024

Daniel Metts as an advisor is a very professional person easier to deal with very attempted to what The customer needs I will recommend them, but the valet personnel need more training because they don’t kn More

by vicjr03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel metts
Jan 02, 2025 -

Toyota of Hollywood FL responded

Thank you for recommending Daniel and sharing your feedback about the valet service at Toyota of Hollywood. We appreciate your input and will certainly look into improving that aspect to ensure a better experience next time. Your satisfaction is important to us!

December 31, 2024

They walked me through the whole process to make sure I understood what was being done and how much it would cost More

by Lhatfiled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood provided a clear and informative experience for you. Thank you for sharing your positive feedback!

December 29, 2024

Takes forever to do anything. Even with an appointment. 4 hours to put a rim on a tire. 3 hours for an oil change. 6 hours to program a key More

by daniel.claims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear about the delays you experienced, and I apologize for any inconvenience caused. We strive for efficiency in our services, so this feedback is concerning. Please reach out if you'd like to discuss your experience further or have any other questions or concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 29, 2024

Sebastian Marmolejos was great, the wait was not to long.this was my second visit everyone was very friendly. More

by Mcknight1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Sebastian and the team at Toyota of Hollywood made your visit a pleasant one! Thank you for sharing your experience, and we look forward to seeing you again in the future.

December 29, 2024

Muy bueno el servicio gracias los recomiendo garantizado 100 por ciento vallan confiados no se arrepentira More

by JUANMIGUELCS1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

Juan, gracias por recomendar a Toyota of Hollywood! Nos alegra saber que tuvo una experiencia tan positiva con nuestro servicio. Esperamos verle de nuevo pronto!

December 29, 2024

I came into your Service Center at 10:00am, spoke to a your, Service Advisor, prior to my car going into Service Center for repairs. I waited about 4 hours & discussed my options with your Service Adviso More

by haunpamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that our Service Advisor and team at Toyota of Hollywood took great care of you during your visit! It's wonderful to know the process was smooth, and we're glad you enjoyed the Subway Sub coupon. Thank you for choosing us for your service needs!

December 29, 2024

It was amazing. Shiene and Mike are the best. Service was quick and efficient and it was not pricey at all. The most honest dealership I’ve ever been. More

by Prime Zen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiene, Mike Jones
Dec 31, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood! We're delighted to hear that Shiene and Mike provided quick, efficient service. We appreciate your kind words about our dealership's honesty and affordability!

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