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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,608 Reviews

2,608 Reviews of Toyota of Hollywood - Service Center

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December 15, 2024

I had tire rotation one of my tires had a big slice on the side. Nobody said anything about it. I drove to my sons house on the turnpike. When I was leaving my tire was completely flat. I could have an ac More

by Sandrita59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Sandrita, I'm truly sorry to hear about your experience with the tire rotation. Safety is our top priority, and it's concerning that this was overlooked. Please reach out so we can address this issue promptly and ensure it doesn't happen again. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 15, 2024

Dealership itself is nice, customer service is great, however waiting 2 hours for an oil change is not ideal. More

by ninammiguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear that you enjoyed the customer service at Toyota of Hollywood, but we apologize for the wait time. We'll work on improving this aspect of our service for future visits!

December 15, 2024

The service is good. Brandon is courteous. But the process takes too ling. I expected a basic maintenance to take 2 hours not 3. More

by Ronatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Ronatt, thank you for your feedback. We're glad to hear Brandon provided courteous service at Toyota of Hollywood, but we apologize for the longer-than-expected wait time. We'll work on improving efficiency and hope to serve you better next time! Shawn Jones - Customer Relations Manager - (954) 893-4660

December 15, 2024

The worst customer service and efficiency of any service center I have ever gone to.My first experience as a new Toyota owner.I was very disappointed .They did not even wash my car which I was told was part More

by SHERRYGENUTH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Sherry, I'm sorry to hear about your disappointing experience. We strive for excellent customer service so this feedback is concerning. I appreciate you bringing this to our attention and would like the opportunity to make it right. Please feel free to reach out at your convenience so we can discuss further steps. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 14, 2024

My visit at Toyota at Hollywood was great. The service paid for my Uber rides because I had to drop off my car for a diagnostic, which I appreciated very much. They also gifted with a $15 subw More

by yourinicolas23
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that your experience at Toyota of Hollywood was positive and that you appreciated the Uber rides and Subway coupon. Our team is always here to make sure our customers feel valued! Thank you for sharing your feedback with us.

December 14, 2024

As always, I received excellent service thanks to Dan Metts at the Service Center, whom I have known many years. More

by LEFTY929L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that Dan and the team at Toyota of Hollywood continue to provide excellent service. We appreciate your loyalty over the years!

December 14, 2024

Very professional and friendly personal. Work is always done on time honest and pleasant environment More

by Kpgodoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

Thanks for sharing your kind words with our team at Toyota of Hollywood! It's always our pleasure to provide efficient, friendly service.

December 14, 2024

I came to buy my first car. I trusted Thomas Zini. I asked several times about the car: Is it broken? Not painted? without incident? The answer was no, it's a good car. It turne More

by TEARDROP184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Zini
Dec 17, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear about your experience with the car purchase. We strive for transparency and honesty, so it's concerning that this wasn't reflected during your visit. Please reach out directly so we can address this situation and work towards a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 14, 2024

Overall my service is usually good when I come to Toyota of Hollywood,however some of the advisors can be more welcoming and helpful .There’s some that’s great and then there’s some that’s just average or b More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. We're glad to hear that you've generally had good experiences, but we understand the importance of consistent service from all our advisors. Your comments are valuable and will help us improve in this area. If there's anything specific you'd like to discuss, feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 13, 2024

Excelente gracias por todo el servicio bien. Agradecida por el servicio muchas bendiciones por todo el servicio More

by MUJICAYANESKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Dec 17, 2024 -

Toyota of Hollywood FL responded

Gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva con el equipo de Toyota of Hollywood. Le deseamos lo mejor y esperamos verle pronto!

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