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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,749 Reviews

2,749 Reviews of Toyota of Hollywood - Service Center

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January 01, 2025

I observed an online special and inquired about it; however, I was informed that eligibility required a scheduled appointment. I pointed out this prerequisite wasn't explicitly mentioned online, and t More

by Flip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario was the agent assistant manager or so he claims.
Jan 02, 2025 -

Toyota of Hollywood FL responded

I apologize for the confusion regarding our online special and any inconvenience it caused. We strive to provide clear information, so it's disappointing to hear that this wasn't your experience. Your feedback is valuable, and we'll work on ensuring all details are accurately communicated in the future. If you have further questions or concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

I had to wait 40 minutes just to drop my car off for service when I had an appointment. The appointment I scheduled was for several issues with my new vehicle and the service person did not take the tim More

by KAYLA40
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 02, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service department. We strive for efficiency and professionalism, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

After servicing my car, the two front tires needed air and the windshield water was low. More

by bonneh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

We apologize for any oversight that occurred during your recent service. If you'd like to bring your car back in so we can address these issues, please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

Intuyo q como era día 30 de diciembre, andaban muy de prisa y el tema q quería resolver no me lo solucionaron More

by oloschun
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

Lamento que no hayamos podido resolver su problema. Apreciamos sus comentarios y nos gustaría ayudarle a encontrar una solución adecuada. Por favor, contáctenos cuando tenga un momento para discutir esto más a fondo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 31, 2024

Daniel Metts as an advisor is a very professional person easier to deal with very attempted to what The customer needs I will recommend them, but the valet personnel need more training because they don’t kn More

by vicjr03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel metts
Jan 02, 2025 -

Toyota of Hollywood FL responded

Thank you for recommending Daniel and sharing your feedback about the valet service at Toyota of Hollywood. We appreciate your input and will certainly look into improving that aspect to ensure a better experience next time. Your satisfaction is important to us!

December 31, 2024

They walked me through the whole process to make sure I understood what was being done and how much it would cost More

by Lhatfiled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood provided a clear and informative experience for you. Thank you for sharing your positive feedback!

December 29, 2024

Sebastian Marmolejos was great, the wait was not to long.this was my second visit everyone was very friendly. More

by Mcknight1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Sebastian and the team at Toyota of Hollywood made your visit a pleasant one! Thank you for sharing your experience, and we look forward to seeing you again in the future.

December 29, 2024

It was amazing. Shiene and Mike are the best. Service was quick and efficient and it was not pricey at all. The most honest dealership I’ve ever been. More

by Prime Zen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiene, Mike Jones
Dec 31, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood! We're delighted to hear that Shiene and Mike provided quick, efficient service. We appreciate your kind words about our dealership's honesty and affordability!

December 29, 2024

Yes, I took my car to Toyota Hollywood. They gave me the best Service thank you More

by reginalddonald47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

Reginald, it was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

December 29, 2024

No communication, long wait, not very friendly employees, I wish it was more organized. The person who i had an appointment with was not even working in the day of the appointment More

by ABRIJBASU1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with communication and organization during your visit. We strive for better service, and it's disappointing to know we fell short this time. Please feel free to reach out so we can address these concerns directly and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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