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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,631 Reviews

2,631 Reviews of Toyota of Hollywood - Service Center

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November 11, 2024

Great service. Short wait time. Would come back for service in the future. Friendly stuff More

by Ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

Thank you, Ricky, for stopping by to leave Toyota of Hollywood a wonderful review!

November 11, 2024

Service was quick. I wish they offered coupons for some of the services they have. More

by stanm0884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fritz
Nov 11, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback here at Toyota of Hollywood, and we hope to have the opportunity to serve you again in the future.

November 11, 2024

This dealership is both clean and spacious. I love the way it is decorated. The service advisors are very nice. More

by hstein1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your positive experience with us at Toyota of Hollywood! We're delighted to hear that you enjoyed our clean and spacious dealership, as well as the friendly service from our advisors. We look forward to welcoming you back in the future!

November 10, 2024

Dan was very helpful and took care of all my concerns. Edwin did a great job of finalizing my purchase of the RAV4. Very happy with the service there. More

by ERYOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts and Edwin Rosado
Nov 11, 2024 -

Toyota of Hollywood FL responded

Eryost, we're delighted to hear that Dan and Edwin provided you with excellent service at Toyota of Hollywood. Enjoy your new Toyota RAV4!

November 10, 2024

Bad customer service, no one on the desk I was supposed to be taken care of, after 10 minutes of waiting the girl from outside assigned me to another customer service desk and the guy told me , “my client More

by Miluska miraballes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 11, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our customer service. We strive for prompt and attentive assistance, so it's disappointing that we fell short during your visit. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 10, 2024

Service wise, I would refrain from coming back. Service advisor is good BUT the service tech are horrible. I have a car that I paid $60k and in a recall they stained the roof with grease or whateve More

by mosc93091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about your experience with our service team. It's disappointing that the quality of work didn't meet expectations, especially after addressing it a second time. We strive for excellence and would like another opportunity to make this right for you. Please reach out at your convenience so we can discuss further steps in resolving this issue. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 10, 2024

I highly appreciate the exceptional service I received from Hollywood Toyota. In contrast, I must express my dissatisfaction with the North Miami Toyota dealership, which consistently provides poor servic More

by ERNSTJANVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

Ernst, we're glad to hear you had a positive experience with us at Toyota of Hollywood! Thank you for sharing your feedback.

November 10, 2024

Great customer service. Beautiful facility and awesome service writer They make you feel very comfortable when you get to the dealership. More

by TNTPRINCESS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear you enjoyed the great customer service and comfortable atmosphere at Toyota of Hollywood! Thank you for sharing your experience with us.

November 10, 2024

My service technician took the time out to explain to me things that needed improvement on my vehicle for best safety and It was much appreciated. Very thankful to Mr Michael Jones More

by Brooke1992
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jones
Nov 11, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Michael provided you with such informative and attentive service at Toyota of Hollywood! Your safety is our top priority, and we're glad we could assist you. Thank you for sharing your experience!

November 09, 2024

“Mechanic” overfilled the coolant reservoir about 4 inches offer the FULL mark. Service advisor ignored one of the issues I asked to be serviced. More

by lts222
Workmanship
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear about the overfilled coolant reservoir and the overlooked issue during your service visit. We strive for precision and attentive care, so I apologize for any inconvenience caused. Please reach out at your convenience so we can address these concerns directly with you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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