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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,607 Reviews
Call Service Center (844) 888-0753

2,607 Reviews of Toyota of Hollywood - Service Center

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October 21, 2024

Staff presented nice. Bought vehicle sight unseen. When it arrived and I went to pay at finance department they tried to change the price. More

by chell10
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not work with Adin. It was a lady with a heavy accent.
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Oct 21, 2024 -

Toyota of Hollywood FL responded

It's concerning to hear about the price change. We strive for transparency and apologize if we fell short in this instance. Please reach out so we can address your concerns directly and ensure a satisfactory resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 21, 2024

This is the third time I took the car for the same issue. The tailgate still does not close using the buttom. I don't understand why they don't check before giving back the car to me, unbelievable!!!!!!! More

by GEOFIJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Oct 24, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the repeated issue with your tailgate. It's frustrating when a problem persists, and I apologize for any inconvenience this has caused. We aim to ensure thorough checks before returning vehicles, so I'd like to help resolve this matter personally. Please reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 20, 2024

Though I waited, it’s always worth it. I am a loyal Toyota customer. Looking forward to the next service. More

by HSHEROLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
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Oct 22, 2024 -

Toyota of Hollywood FL responded

Thank you for your loyalty and patience! We're glad to hear that your experience at Toyota of Hollywood was worth the wait. We look forward to seeing you again for your next service!

October 20, 2024

They did an excellent job and an amazing service. Staff were nice and helpful and informative More

by Satyriaadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you and we appreciate the kind feedback on our team. Thank you from all of us here at Toyota of Hollywood!

October 20, 2024

Don’t pay attention to some customers needs. Inefficient service. Definitely not coming back to this dealer, you have failed badly More

by mclinton1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service. We strive for efficiency and attentiveness, so it's disappointing that we missed the mark during your visit. If you're open to discussing this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 20, 2024

Very slow at completing the job. My appointment was at 8am, I was on time but didn’t get out until about 10:30. Disappointed More

by Catania2722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

Catania, I'm sorry to hear about the delay during your appointment. We strive for efficiency and it's clear we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 20, 2024

Awesome good relationship always on time my service advisor is reliable person see you on my next visit More

by ZALAY201661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Toyota of Hollywood has been reliable and timely. We look forward to seeing you on your next visit!

October 20, 2024

Satisfied the service with Michael in the day that I drop of the car to fixing More

by Sharon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Toyota of Hollywood FL responded

Sharon, we are happy to hear that Michael delivered five-star service at Toyota of Hollywood! Thank you for sharing.

October 20, 2024

I received an eccelent service. It was fast, accurate, effective, fast. I reccomend Toyota Holliwood. More

by PBOURELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're delighted to hear that our team provided fast and effective service. We appreciate your support!

October 20, 2024

Muy bueno me gusto el mantenimiento que le dieron a mi carro. Volveria de nuevo More

by lisbry2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Toyota of Hollywood FL responded

Estaremos felices de servirle de nuevo cuando lo necesite! Gracias por la confianza en Toyota of Hollywood.

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