Toyota of Hollywood - Service Center

Muy buena experiencia ellos tomaron el tiempo que dijeron gracias por su servicio de calidad te explican todo lo que asen perfectamente gracias por su servicio de calidad te explican todo lo que asen perfectamente More

I recently visited a Toyota Hollywood dealership and overall, I was quite satisfied. The customer service was top-notch; the staff were polite, attentive, and professional. All the work was completed as overall, I was quite satisfied. The customer service was top-notch; the staff were polite, attentive, and professional. All the work was completed as promised and on time, which I truly appreciated. However, I do have one concern. My service advisor decided to proceed with an optional repair without consulting me first. I expected to be informed about the costs and given the opportunity to make a decision, but that didn't happen. As a result, this additional repair ended up costing me twice as much as the main service I had originally come in for. This left a bit of a sour note, even though I have no complaints about the quality of the work done. Overall, the dealership is excellent, but I recommend being cautious when it comes to agreeing on additional services. More

Service was great. Waiting time was less than 1 hour. Very happy about it. Hope you can keep it this way going forward Waiting time was less than 1 hour. Very happy about it. Hope you can keep it this way going forward More

Michael Jones was very patient he explained everything in simple terms. The service was completed in a timely manner. I would definitely recommend him. simple terms. The service was completed in a timely manner. I would definitely recommend him. More

They lost my keys and I had to wait a long time for my car. Only one person in the service center outside spoke English, which is kind of ridiculous in that line of business. This is America and I think i car. Only one person in the service center outside spoke English, which is kind of ridiculous in that line of business. This is America and I think immigrants are great but not if they can’t speak English! One guy just muttered “no English” and walked away from me when I asked him a question. . Unbelievable. More

The service was good fast and efficient and the person assisting me Michael, was amazing very very great service assisting me Michael, was amazing very very great service More

Nice people to work with. Kept me informed regarding work progress. Juan is great to work with. Kept me informed regarding work progress. Juan is great to work with. More

I had two different types of service done on the vehicle with two different service coordinator. I think his name is Lenny. He was respectful and communicated with well with when asked question. Thank you f with two different service coordinator. I think his name is Lenny. He was respectful and communicated with well with when asked question. Thank you for that. Unfortunately, I gave a poor rating due to my overall rating of my service experience. I’m recommending this location because there are still good people that preform their duties well, even if they are having a bad day. I do hope my next service experience is much better in future as there are other service centers accepting new business. More

I think I was charged to much for my car to have transmission work done transmission work done More

Brandon my service rep was great but other employees purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away wh purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away while I waited or walked away from their desk when I was next. I told one person I have an appointment and they told me to go to another guy. That guy said he’s not working anymore and then asked who send me to him, by then that rep left his desk. It was a mess. I had to literally raise my hand and ask who is actually working. That’s when Brandon actually helped me. Picking up my car was worse. I had a tow truck waiting 40 minutes because my keys was supposedly given to a salesman and Brandon wasn’t working that day and it took them 20 minutes to find out where my key phob was. I’ve noticed there’s bad communication between the departments from my appointment for pick up and drop off. More