Toyota of Hollywood - Service Center

Great service, great attention and the process be easy. Financial team and insurance team work great Financial team and insurance team work great More

Very helpful and did a very good job with helping my car. Andris is very knowledgeable on a lot of the concerns that my car had which made it very easy to pinpoint problems that the mechanic ended up fixing Andris is very knowledgeable on a lot of the concerns that my car had which made it very easy to pinpoint problems that the mechanic ended up fixing More

Very fast and professional service. Was able to bring the car in with in the last two hours. Was able to get car out in that two hour window. Was able to bring the car in with in the last two hours. Was able to get car out in that two hour window. More

Bad customer service incomplete service long line at checkout n they did not reset the service n the car checkout n they did not reset the service n the car More

Lots of people everywhere but the lack of knowledge and lack of attention to the customers was just as high. I made the reservation the day before, giving all the information about the required service whi lack of attention to the customers was just as high. I made the reservation the day before, giving all the information about the required service which was all recall related. First time using the service center there, got there early at 7:15am for a 7:30 appointment. followed the parking instructions, asked the young lady for directions on what to do, she asked if I had an appointment, then told me to put the driver side window down, turn the vehicle off, place the keys on the dash. I asked if there was anything else I needed to do, she said no, I can go. 7 hours later I receive a call asking if I dropped my vehicle off earlier, because it has been sitting where I left it all this time because I should have gone inside and spoken to someone behind the counter. I had no clue of that requirement, but that aside, it took 7 hours for someone to notice that the second vehicle in line was not being attended to???? The service person who called was condescending and argumentative, expecting me to know their rules I guess better than their own employees. I had to leave the vehicle over night, got it back late the next day with the same check engine light and code related to the recalled item on the dash. When I asked why it wasn’t cleared after they reprogrammed the problem I was told that it is an almost $200 charge to scan the vehicle to clear the code. I argued that it was related to the recalled item…. deaf ear!!! I am still dumbfounded. I just slowly walked away and drove home. I hope that not even an emergency will make me have to enter this dealership again. I surely didn’t feel like a valued customer, maybe because I hadn’t bought my vehicle there….. but it’s ok. We do have choices of who and where we do business with. No thank you Toyota of Hollywood. More

I came for an oil change it took them more than 5 h It’s really…. It’s really…. More

Mr Singletary is very professional and goes above and beyond the call of duty. My vehicle continues to perform top tier. beyond the call of duty. My vehicle continues to perform top tier. More

How would you rate Several advisors who all converge on the same lie. The piece presents a backorder 3 months ago, After going back they told me that the part had arrived but it was defective, I got tired the same lie. The piece presents a backorder 3 months ago, After going back they told me that the part had arrived but it was defective, I got tired of the lies, I went with another private person and bought the part directly from Toyota and they installed it and we bought the part directly from Toyota, the part that has been on backorder for three months!!! They are dishonest, I will never go back!!! More

Lenny was communicative and professional. My car was ready on time and issues were resolved. My car was ready on time and issues were resolved. More

Very very professional staff service department dude was awesome. And I drove into the service department. I was met by friendly staff in very professional. Always will be a Toyota Of Hollywood customer. awesome. And I drove into the service department. I was met by friendly staff in very professional. Always will be a Toyota Of Hollywood customer. More