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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,752 Reviews

2,752 Reviews of Toyota of Hollywood - Service Center

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November 14, 2024

My service adviser Mike was very professional and friendly and address all of concerned and was able to have my vehicle ready in a timely manner. More

by RLIMOUSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Nov 15, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Mike provided you with professional and friendly service at Toyota of Hollywood. It's great to know your concerns were addressed promptly, and your vehicle was ready on time. Thank you for sharing!

November 14, 2024

Very nice service and fast. Waiting room very comfortable. And very nice . Love the coffee More

by ivelissep42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing the highlights of your visit to Toyota of Hollywood! We hope to see you next time.

November 14, 2024

I really like this dealership and most of the people there are friendly and professional. It just gets frustrating when they try to get me to spend more money every time I take my car for service 😒🤑🤔 More

by sherria30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince
Nov 14, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback about Toyota of Hollywood. We're glad to hear that you find our team friendly and professional, but we understand the frustration with upselling during service visits. Your comments are valuable, and we'll work on making improvements! - Shawn Jones - Customer Relations Manager - (954) 893-4660

November 14, 2024

Everything was ok. The person that took car to us very profesional I think his name is M Mike please give him thanks for his attention More

by Ramoncitin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Toyota of Hollywood FL responded

Ramon, we're glad to hear everything went smoothly with your visit at Toyota of Hollywood. We'll make sure Mike gets the recognition he deserves for his professional service!

November 13, 2024

Dealership is very nice. But, they schedule the times to close together making it a long wait for the customer. More

by pasanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear you found the dealership nice, and we appreciate your patience with our scheduling at Toyota of Hollywood. We'll work on improving wait times for a better experience in the future.

November 13, 2024

Was surprised to see you were open on Sunday. Battery died. Only 2 years old. You replaced with no problem. More

by ebel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Toyota of Hollywood FL responded

We're glad we could assist you with a battery replacement at Toyota of Hollywood, even on a Sunday! Thanks for sharing your experience and trusting us to help out.

November 13, 2024

Drew was amazing. Outstanding service, he was very welcoming and knowledgeable. Thank you very much! More

by ISABELSARASA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Drew
Nov 13, 2024 -

Toyota of Hollywood FL responded

Thank you for this great review of Toyota of Hollywood! We appreciate your shoutout to Drew and hope to see you again down the road!

November 13, 2024

Mike did an AMAZING JOB with my car! Your dealership is truly blessed to have an employee like him working for your dealership! Please keep him in staff as I could not be happier with Mi More

by remo985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE - MY VEHICLE’S MECHANIC
Nov 13, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear about your positive experience with Mike at Toyota of Hollywood! It's wonderful knowing his expertise and customer service made such a great impression. Thank you for sharing this feedback, and we'll be sure to pass along the praise!

November 13, 2024

Lots of staff to help the customers Very courteous, professional and expeditious. Thank you very much. We need more people like Fritzberg, the gentleman that helped me. More

by marticaprez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fritzberg
Nov 13, 2024 -

Toyota of Hollywood FL responded

Martica, we're glad to hear Fritzberg and the team at Toyota of Hollywood provided you with courteous and professional service. Thank you for sharing your experience!

November 13, 2024

Yes horrible . Never get coupons and they didn't wash my car. When called to get a Uber back , they transfer me to voicemail . They don't give coupons anymore to m More

by AOL_0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and service agent , didn't remember names
Nov 14, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the coupons and car wash. We strive for better service and communication, so it's disappointing to know we fell short here. Please reach out directly if you'd like us to assist further or address any other concerns you may have. Thank you, Shawn Jones - Customer Relations Manager (954) 893-4660

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