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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,631 Reviews
Call Service Center (844) 888-0753

2,631 Reviews of Toyota of Hollywood - Service Center

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September 20, 2024

Parts was ordered. . was told frame of time it would take, was promptly called, part was installed, courteous service, Thank you! More

by Anhab513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Sep 20, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience! We're glad to hear our team at Toyota of Hollywood provided prompt and courteous service. We appreciate your support!

September 20, 2024

David was extremely pleasant to work with. He assured me that the car was fine and if any issues warranty was available. More

by Rhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Toyota of Hollywood FL responded

Rhea, we're delighted to hear that David provided such a pleasant experience at Toyota of Hollywood. Thanks for sharing your feedback!

September 20, 2024

Did not perform all the services that were paid for. Had to turn around and drive all the way back to the dealership. More

by BRADLEYWEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear that not all services were completed during your visit. We strive for thoroughness and apologize for any inconvenience caused by having to return. I understand this was a frustrating experience, and we will ensure this does not happen again. If you would like to discuss anything further, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 20, 2024

The place is clean and nice, friendly staff just make sure you go with a open mind for a oil change to be seated for 2 1/2 - to 3 1/2. They used to offer ride back home while your car is getting service More

by yessenia1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback. We're glad to hear that you found our place clean and the staff friendly, but we apologize for the extended wait time and any inconvenience caused by no longer offering rides home during service. We appreciate your patience and will take this into consideration as we strive to improve our services. If you'd like to discuss further, please reach out at Shawn Jones - Customer Relations Manager - (954) 893-4660

September 18, 2024

This location has great service, it’s a clean environment with lovely staff. Thank you More

by HALLCAT954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Report | Print
Sep 18, 2024 -

Toyota of Hollywood FL responded

We appreciate your business and your review! Thanks from the Toyota of Hollywood Team, and we'll see you next time.

September 18, 2024

Incredible team that cares about their customers, especially Brandon. Everything was quoted and performed as agreed. More

by chrispross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Brandon and the team at Toyota of Hollywood provided such a positive experience. Thank you for sharing your feedback, Chris!

September 18, 2024

It was excellent this time, you guys Uber me to and from home so I didn't have wait for the car being service I appreciate that very much. More

by thundertropical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Sep 19, 2024 -

Toyota of Hollywood FL responded

We're glad to hear you had an excellent experience with our service at Toyota of Hollywood! Providing convenient transportation options is just one way we aim to make your visit as smooth as possible. Thanks for the feedback! Shawn Jones - Customer Relations Manager - (954) 893-4660

September 18, 2024

Everything was amazing thank you for the incredible service, Quick and nice people. Thank you. More

by JOSEPH23PONCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID I think
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Sep 18, 2024 -

Toyota of Hollywood FL responded

Joseph, thanks for the shoutout to our Toyota of Hollywood team! We're happy to know you had a good experience with us.

September 18, 2024

It took 5 hours to service my vehicle. I had an appointment at 9am and my vehicle didn’t even get inspected until around 11:30am. But at least they weren’t rude this time. The man that hel More

by MARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Toyota of Hollywood FL responded

Mary, I apologize for the long wait time you experienced during your service appointment. It's good to hear that our staff was polite, but we certainly aim to be more efficient with our scheduling. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 18, 2024

Me dejaron sucio el auto de aceite la parte de enfrente tienen que tener más cuidado More

by yoseperazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Toyota of Hollywood FL responded

Yose, lamento leer esta reseña. Nuestro equipo trabaja para ofrecer un servicio de calidad y de alto nivel, por lo que me preocupa saber que esta no fue su experiencia. No dude en contactarme si puedo ayudarle con algo adicional. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

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