Toyota of Irving

Vanessa S really made my experience one worth while. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing. More

Greedy For Money! I was waiting for Toyota Sienna 2022 for more than 2 months and was talking to Wilma and Stela to call me when they have their allocation. When Wilm I was waiting for Toyota Sienna 2022 for more than 2 months and was talking to Wilma and Stela to call me when they have their allocation. When Wilma messaged us, we ran to Toyota of Irving on the same day (Sep 20, 2022) and we really wanted the Sienna Limited 2022 (Sunset Bronze Mica). At first we spoke to Manager, Roger and after several discussions he agreed to sell the car for $56000. We came back asking for $55,500. Roger wants Stela to ask Ben Tran (Another manager) to check on the negotiation. At first Ben agreed on phone for $55,500, we were very happy and I started putting the deposit and when Stela started taking my details, she received a call from Ben saying that he wanted to go with $56,000 only and not $55,500 and forcing me to finance from the dealership and take extra maintenance and other extras. After few minutes, he called Stela again and said that he is backing off on $56000 (Which Roger and Ben agreed on) and he would sell the car for a Highest Bidder. We were very surprised and shocked to her that. We waited for 2 hours until 9:30 PM and went home back with this worst experience. Why are the managers so much greedy for the money and how could they just cut the deal which they agreed on first? More

I call to make an appt for maintenance check, spoke with service dept and she said its too late to make appt but you can just walk in between 4:30-4:45, then I rushed driving going to the dealership but was service dept and she said its too late to make appt but you can just walk in between 4:30-4:45, then I rushed driving going to the dealership but was turned down when i talk to Mike Oddo service advisor and told me that just come back on Saturday. Disappointed customer👎🏻 More

I had already got my loan form the bank accepted and was on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a set price therefore I had applied for a loan at that set price, however his boss had raised the price without any notice. As I raise the question to why he would do that without telling me, and why they hadn’t kept the price they had promised me out the door it is one thing to tell me that it was their mistake, instead of dealing it unprofessionally the way the salesman’s boss had did, at the end of the day a little honestly and owning up to your mistakes would go a long way, but when when you don’t acknowledge what you had done and approach things with the attitude that he did, you might reconsider your profession, or find something that doesn’t have to deal with customer service. I would have been fine paying the extra amount that he had told me if he was a little nicer about it and let me know ahead of time so I request that exact amount, but raising the price while I’m making the drive to go purchase the vehicle without notice is a different story. More

This dealership tried a bait and switch. Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to get hard numbers from them they admitted the car had already sold. More

Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friend a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon). More

Very rude people. Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un polite uneducated person shouldn’t have that kind of job in this company,very disrespectful.and disappointing. I did not expect this kind of actitud from a Toyota employee. More

The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership! fulfill your needs as best as possible! I will not go to any other dealership! More

Came in to pick up the car I had made a down-payment on. Right off the back the VIN# had changed and my salesman had told me "that VIN is temporary before the car is made". During finance they increased the Right off the back the VIN# had changed and my salesman had told me "that VIN is temporary before the car is made". During finance they increased the price by a small amount ($20) and were frustrated that I inquired about it. They did correct it so no complaints there. The issues began when I drove my brand new car off the lot. With 9 miles I had four malfunctions pop up related to the safety features. I took it in and was met with terrible customer service. I was made to wait while they diagnosed it, they weren't able to and had me test drive it just to bring the errors back up and prove it to them. After waiting again they simply asked me if I wanted a rental car without letting me know what the real issue was until I pressed for it. Now began the hour wait for a rental car. My brand new car barely got off the lot before going into service with not anything as simple as an apology or any reassurance this was an anomoly. Didn't realize how far Toyota and its team has fallen. More

I will never go back to this location. I had to wait 2 hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we b hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we believe that whether they replaced or not. Even the employees are not friendly. More