Toyota of Irving

Unsatisfied service experience Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for a power tailgate that closed on me without warning (fortunately I was able to force it off of me). From the beginning the service advisor said the engine knock and the is most likely normal for a Toyota. Called next day and said tailgate was fixed with new struts and the engine knock (they did test it under acceleration) only started and listen to it without driving) and transmission issue was normal. When asked about test driving it, with the engine cold I was informed the would be a diagnosis charge if they came to the same conclusion. I then took the van to my mechanic that convinced me to buy a Toyota. He test drove it and said neither was normal in his 40 years experience and both needed tending to. I went back to dealership and talked with them and their response was "he does not work on Toyotas everyday like we do and we know what we are doing". The mechanic shop I use has ASE certified mechanics. When I asked why the tailgate came down on me without warning (because my wife would not have been able to force it up) they said do not know and we are not concerned. Basically Toyota's customer service seems to be we do not care what you think you take what you get. More

Best service center I have found The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Ver The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Very pleasant and easy going person More

Sales Consultant Daniel Luna was very rude, arrogant!!! My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our person My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our personal details and went for a credit check and 1 hr no-one bothered about us waiting. after this he came took us to a used car with 2 year used with around 33K miles. For this he quoted around 1200 USD less than the brand 2015 Rav4. It was shocking to know the pricing he was asking and when asked about the high pricing for a used car; Daniel, the sales consultant came furious and started questioning about our looks and saying he is here to do business and if we need to see the car, we need just walkout of the show ourselves and see which one we want from the lot in a very very rude way. After that we was forcing us to sign the deal tonight as he has spent time looking at the watch and saying he is here do business. He never listened to what we want and he was given sarcastic comments about our looks and features. This behavior was atrocious. When told him about his behaviour he simplyed said I apology as he is there to do business. I shall never ever return to Toyota of Irving for that matter no Toyota. These people dont understand what is customer service neither understand what the customer is looking for. Think it was my bad day and would like to forget it as a bad dream. More

Hidden microphones, refused to return my car keys 1) Hidden microphones 2) Women need to bring a man with them (Still, in 2014. I know, right?) 2) Refused to return my car keys despite frequent, po 1) Hidden microphones 2) Women need to bring a man with them (Still, in 2014. I know, right?) 2) Refused to return my car keys despite frequent, polite requests. (I can't imagine that power play if I had been a man) 3) They require a full credit check, with SSN, before they will allow you test drive a car. I went for a test drive with a friend. Back at his desk, the salesman left me for a good length of time. Through the hidden microphones, they listened to my conversation in which I expressed my disappointment and discussed trying other cars. The salesperson returned, and a power play ensued in which he refused to return my car keys (a possible trade in). He was playing with me as a cat plays with a mouse. Several polite requests were utterly ignored. Finally I threatened to cause a scene if he didn't return my car keys.. He wasn't budging, so I caused a scene, yelling at the top of my lungs (seriously!). He **still** didn't budge (WTH?) so I stood up and used my toughest "Mommy" voice to *order* him to get my car keys. NOW! On the way out the door, another sales person followed me, to harass me about wasting their time. I'm handicapped, so I walk slowly, and the salesperson harangued me the whole way back to my car. Then he stood and stared me - with his best effort at an intimidating glower - until I backed the car out and left. On the drive back, my friend was incredulous that such a demonstration would be required - *and* that I would actually do it! I did some research, and hidden microphones and holding your car keys are common tactics among unscrupulous dealers. I honestly wanted to buy a car this week, and I will. But, it probably won't be a Toyota, and it *certainly* won't be at that dealership! More

Both sales managers were rude and arrogant. Bought a used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I will never buy a car from this dealership. More

I want to be sure to tell others about a top notch service center when I find one. Mike Gasca was referred to me by a very satisfied customer and I'm so happy that I listened. I brought my 2000 Sola service center when I find one. Mike Gasca was referred to me by a very satisfied customer and I'm so happy that I listened. I brought my 2000 Solara in for AC service, two low tires, an oil change and state inspection. I made an appointment on a Saturday and all work was completed in just a few hours! My rental car was complimentary as well as a detailed inspection. Mike was knowledgeable, professional and friendly. He treated me with respect and kindness. What a pleasure, being a woman, to be able to have your car serviced in a professional, honest manner. Mike Gasca at Toyota of Irving now has a very satisfied customer for life. Thanks, Mike! More

I purchased a new Tacoma Friday night (11/15/2013) from Toyota of Irving. When I was looking at the truck earlier in the day, the salesman (Brian Smith) mentioned a College Grad rebate and asked when I gra Toyota of Irving. When I was looking at the truck earlier in the day, the salesman (Brian Smith) mentioned a College Grad rebate and asked when I graduated. I told him I graduated in 2011 but forgot the exact date. He said that I would qualify for the rebate no problem and to bring a copy of my diploma in when I come back to purchase the vehicle later that evening. When I do come back that night to look over the paper work and finalize the sale, I meet with a new salesman (Tanner Branch) who does the paperwork. During this time, I volunteered on two different occasions to let him get a copy of my diploma and even showed it to him and both times he says "its ok". I go through with financing and get a loan secured and sign all the paperwork and leave with my new Tacoma. Fast forward to Monday, I get a call from the original sales guy asking to email a copy of my diploma in which I oblige immediately. Tuesday afternoon, I get a call from the dealership (Brian Smith) informing me I was 3 months out of the cutoff date for the rebate and I must bring them a check for $750 dollars or the truck back (never mind the fact I have a legal contract signed by both parties and nowhere is this mentioned that if the dealership messes up I would be liable). I went back up there that night (11/19/2013) to get this straightened out with the sales manager and finance manager, having a hard time figuring out how this is my fault and why I am being punished because Toyota of Irving failed to check their paperwork. We agreed that I would return the truck since I am not giving them any more money because they messed up and are at fault here. They asked me to leave the truck there at the dealership that night and told me they would send me my money and trade in vehicle the next day. I refused to do that since I have $10,000 invested in the truck including my trade. I told them I would give the truck back when they give me my money and trade in back. Today, I gave them until 11:00am to call me to arrange the switch until I would call them. 11am rolled around and I never heard from them. So I called them every hour on the hour and left voicemails with my cell number asking them to call me back. I left voicemails with three different people. Never heard from them. I told them the night before I was leaving to go out of town at 7:00pm the following day and would not be back until Sunday so the switch needed to happen before 5:00pm the following day (11/20/13). After several calls, I was finally able to get a hold of the finance manager (Louis McClinton) at roughly 6:20pm. I explained to him I was waiting at the airport getting ready to board my flight that I would not be able to make the switch until next Monday and that is why I made it very clear the night before it needed to happen before 5pm. Mr. McClinton told me would call me back. 10 minutes later I get a phone call from Don Ivey, the sales manager of Toyota of Irving, who was extremely rude and demanding his property back as if I stole it from them. Lets not forget I have $10,000 in the truck with a trade, lets also not forget I explained to them the time line the night before and tried calling at least 10 times through out the day leaving a voicemail with my cell phone number. Don Ivey then went on telling me they have been trying to call me all day long, which is a lie. I have never once received a call from Toyota of Irving on 11/20/13 and phone records will back that claim. He said they must have the wrong number on file as if it was my fault again, which is funny considering he called me immediately to make the trade after I finally got a hold of someone at the dealership. Something has got to be done with the behavior of these people at Toyota of Irving and their very bad business practices. They are representing Toyota in a very poor manner and it is embarrassing. I would highly suggest you avoid them and move on to the next dealership. More

Tommy Nguyen is straight forward and honest. He quickly gave me exactly the information I needed and didn't waste my time playing games. I highly recommend him! gave me exactly the information I needed and didn't waste my time playing games. I highly recommend him! More

Worst dealer ever. Salesman lied about everything that he could get away with and the management does not correct the problems. Sold me a " certified" car with many defects. Won't even give a manual for the could get away with and the management does not correct the problems. Sold me a " certified" car with many defects. Won't even give a manual for the car! More

We purchased a brand new Highlander from Vivian Ly and she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really knew her stuff. no pressure, very straight forward, no surprises and she went the extra mile. Every one at that dealership was extremely nice and customer oriented. The dealership itself was unique. No other dealer that we visited could come close to their LIFETIME Power train warranty that came free with the purchase of the car. Apparently they are a family owned dealership and they purchased lifetime warranties for their cars (all was in writing!!) I highly recommend these folks - especially Vivian!! More