Toyota of Irving

Service agents always finding irregular faults with my vehicle & recommending service. Eg. I requested tire rotation & was watching the vehicle from the customer lounge all along. The tires weren’t rotate vehicle & recommending service. Eg. I requested tire rotation & was watching the vehicle from the customer lounge all along. The tires weren’t rotated! That was a blatant lie & disservice! That I had to pay for! More

I received a very good service and people are very friendly. I'll refer my friends friendly. I'll refer my friends More

Jeffrey was very accommodating and helped me figure out what was priority in repairs. Helped me find the best discounts. what was priority in repairs. Helped me find the best discounts. More

A+ Completed work at promised. Johnathan was great to work with. The alignment was done while I waited. Johnathan was great to work with. The alignment was done while I waited. More

They kept me in loop of status of my car, I knew upfront my cost. my cost. More

From service agent to sales agent everyone was kind and courteous. A pleasant experience! Thanks! courteous. A pleasant experience! Thanks! More

Jonathan was great, attentive and communicative. I will be back again. The dealership is nice inside and out I will be back again. The dealership is nice inside and out More

have been using toyota of irving for over 10 years and keep using them as they never seemed to be tricking me or scamming me for unneeded services or repairs. And for me , more important almost, is they d keep using them as they never seemed to be tricking me or scamming me for unneeded services or repairs. And for me , more important almost, is they don’t keep pestering me once I decide what I think I want done. Options -> Discussion-> Decision-> Good Work they stand behind. Much better than the normal car dealership service experience I have experienced in the past More

I always go to Toyota of Irving, because J trust their service. Also, they have a courtesy car to take me home while my car’s being taken care of! service. Also, they have a courtesy car to take me home while my car’s being taken care of! More

The service Manager is very rude unprofessional and you have very rude service advisors I spent 200 and some thousand buying two vehicles from Toyota which I would never buy vehicles from you all again I h have very rude service advisors I spent 200 and some thousand buying two vehicles from Toyota which I would never buy vehicles from you all again I had a free oil change Coupon And was not told over the phone that I could not use it when I got there your employee was very rude also your service manager was rude so they’re gonna make you all lose business over oil change coupon if the coupon didn’t apply for you all location they should’ve told me that over the phone that would’ve been my choice if I wanted to let you all do my service on my vehicle or go to Grapevine which Grapevine is a better location and they have better people my vehicle was only there because it was in you all collision bodyshop which had been there for three months I did not take my vehicle over there to the service advisor in the first place the person from the body shop took it over there Which I told them that I had a free oil change Coupon on the phone you you all have very rude employees and your service manager are also you all will lose business I don’t care if it’s just my business if you keep allowing this it will add up and hurt you all no matter what losing business And the worst part about it if I had a altercation with the employee the Service manager is so unprofessional why would he bring her in the office with me when I’m talking to him that is so unprofessional He could have talked to her when I left alone but instead he was instigating the situation The only service I was pleased with is the body shop they where so knowledgeable and respectful and treat you well and did a very good job on my Vehicle but because of that Incident at the Service department I would never use the body shop again so Toyota you will lost money on that end to You guys need to hire better people More