Toyota of Irving

Always courteous and helpful. I love that it is a family-owned business. Great service and Great People I love that it is a family-owned business. Great service and Great People More

Quick easy and Service Rep on top of my account He is my go to for any issue my go to for any issue More

Excellent service. Mike Gasca, courteous and helpful. Service was quick, safety recall handled quickly. Recommend this dealer. Mike Gasca, courteous and helpful. Service was quick, safety recall handled quickly. Recommend this dealer. More

Check in was great and my service man Mike Gaska is the greatest!!!- timeless. Thank And would recommend Toyota to my friends and family greatest!!!- timeless. Thank And would recommend Toyota to my friends and family More

Great people. Wonderful costumer service. Exceptional communication. 10 out of 10. Worth the wait and the heat! Wonderful costumer service. Exceptional communication. 10 out of 10. Worth the wait and the heat! More

One of the best dealerships I have purchased at, they were very flexible about meeting your needs. Will definitely recommend. were very flexible about meeting your needs. Will definitely recommend. More

I bought my Camry at Toyota of Irving and have had 98 percent of my service done there. I have been very satisfied with the service. The waiting area is outstanding. percent of my service done there. I have been very satisfied with the service. The waiting area is outstanding. More

I had a very good experience purchasing a pre-owned Nissan Rogue there, they gave me a good APR and Vanessa S. did her best. Nissan Rogue there, they gave me a good APR and Vanessa S. did her best. More

I need Jereme Schoemaker or Davis Schoemaker to call me as I have had an unbelievable experience here. Your dealership pulled my credit - then told me someone was in the dealership to buy the car my credit as I have had an unbelievable experience here. Your dealership pulled my credit - then told me someone was in the dealership to buy the car my credit was pulled for once I said I wanted to use my credit union. I also was told it would take long for a purchase order to get to me and by that time the person was able to buy over me. I also asked for rates to be shown to me based off my credit and again was told it would take a while and the other person could buy. Brian told me he would not give me time to get the purchase order to my bank and that it was how business worked. I told him he could give me until 5 my time to get my pre approved paperwork done with purchase order. He said people tell us this all the time and never show back up and we lose a sale. I offered to put my credit card down and they could charge and refund once my paperwork was complete. He said no we don’t do that. He prevented me from purchasing a car I had called since 9am for and was constantly told that Betty was in a meeting and she would get back to me. I put my information in the credit app then again waited hours for an answer. I firmly believe I was given the run around and Betty never intended to sell me the 2021 Lexus. I did all on my end then was told once my credit was pulled that someone else was wanting to buy it. This is outrageous, terrible customer service More

Over 10 years ago my '96 Camry made loud banging noise and broke down on the freeway right after their service on my rack and pinion - thankfully there wasn't much traffic at that time. I stopped servici and broke down on the freeway right after their service on my rack and pinion - thankfully there wasn't much traffic at that time. I stopped servicing my Toyotas here even though this place is just down the street from me. I figured that enough time had passed, I would give them another chance. Recently, I took a Highlander in for a brake change, then an oil change. Both times, I got a multi-point inspection report from them where nothing extraordinary was noted other than the usual items needing replacement including the air filter. I opened my hood recently to check on my coolant and noticed that a bolt was missing on my air filter box. The service department told me that they would take a look and see what they can do. About 30 minutes later they told me car is ready and that they had put in a spare bolt that was lying around. The driver (assistant manager) step out without say anything, but then came back to speak to me when he saw that I opened the hood up to check. I asked why the bolt was still missing, so he went to explain that they had put in another bolt located at the back (which I didn't know was missing) and that front bolt is actually broken off and is a wood screw that they are not responsible for. Fast forward, speaking to the manager this time, I got the same excuse and was quoted $1xx to have the missing bolt replaced, and told that I can email him if I have further complaint. Right and wrong aside, this makes no business sense to lose a customer and credibility over a $5 bolt. Before this event, I have been bringing two of my Toyotas here for service. More