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Toyota of Irving - Service Center

4.5

14 Lifetime Service Reviews

1999 W Airport Fwy, Irving, Texas 75062

14 Reviews of Toyota of Irving - Service Center

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December 14, 2019

"Top Notch Service!!"

- tcostanzo28

I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nelson
Dec 16, 2019 -

Toyota of Irving responded

Thank you so much for taking the time to let us know about your great experience! We're glad our staff took such great care of you and we're looking forward to seeing you back next time!

September 09, 2019

"Recent service to repair AC Blower was better than expected"

- NathanWhitmire

The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude!

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Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Sep 13, 2019 -

Toyota of Irving responded

Thank you for the review Nathan, we are glad Shawn went out of his way to get your repair done in the same visit! We've let his managers know about his great work. Thanks for your repeat business!

November 30, 2018

"shoddy workmanship"

- rsm

Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I had to limp back into the dealership with no coolant after it was found out that one of their "qualified technicians" couldn't tell how to install the main water hose even though the diameters of both ends were significantly different. Then after those supposed repairs, had to take the truck to another dealership to repair the engine plate because the Irving dealership technicans had stripped all of the screws and then just put the plate back on. I was lucky that the unit didn't come off while going down the highway.

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Recommend Dealer
No
Employees Worked With
Nov 30, 2018 -

Toyota of Irving responded

Hello Mr. Mark, we appreciate you sharing feedback about your experience and giving us the chance to address your concerns. I know you declined our offer to cover the costs for Davenport Motors to drill and retap your splash shield bolt holes, but if you change your mind let us know.

August 08, 2018

"60,000 mile service"

- Cope

My service was done on time. The service writer Lionel was courteous and kept me informed throughout the day. The car was delivered cleaned and on time

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Recommend Dealer
Yes
Employees Worked With
Lionel Valdez
Aug 10, 2018 -

Toyota of Irving responded

Thank you for the review and for your business!

July 30, 2018

"Oil change Toyota chr"

- ShirlzPW

I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesus Castillo, Jahn Morales
Jul 31, 2018 -

Toyota of Irving responded

Thank you for the review, we appreciate it! We'll see you next time!

July 28, 2018

"Toyota in Irving"

- Red_75061

Ever since I've been coming to Irving Toyota they have treated me fantastic. I really love this place and has always given me fantastic service. The bonusis... they serve cookies drinks apples for you to munch on while you're waiting! They have a beautiful store inside the guest lounge which has really nice items. Thank you Toyota of Irving for your great service and friendliness. Keep it up!

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Recommend Dealer
Yes
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Jul 31, 2018 -

Toyota of Irving responded

Thank you for taking the time to leave a review, and we're glad you enjoy the amenities!

May 16, 2018

"Toyota Dealership with excellant staff and service."

- 4runner Guy

I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November from Brian Smith. I also have a 2011 Tundra. Mike Gasca, my service advisor, goes above and beyond to make sure my vehicles are running smooth and reliable. They do a great job!

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Yes
Employees Worked With
May 21, 2018 -

Toyota of Irving responded

Thank you for taking the time to leave us a review! We appreciate your continued business and will be sure to thank Brian and Mike for showing you what we're all about!

January 30, 2018

"Excellent Customer Service"

- Rochie64

I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the customer service was EXCELLENT from the sale of the car to the maintenance. The Service Advisors greet me with a smile and know me by name. I live in Fort Worth and 10 minutes away from a Toyota dealership but prefer to drive the extra miles to receive Customer Care.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesus Castillo
Jan 31, 2018 -

Toyota of Irving responded

Thank you very much for the review, and we appreciate your continued business!

February 11, 2016

"oil consumption test"

- LIVID

Went to have an oil consumption test done. They change your oil at your cost to do this and you bring it back with 1100 miles put on it and they check it again. The purpose of this test is to see how much oil you are burning. My car was under a warrenty that would replace if needed. they told me my car was not burning any oil and had no major leaks so i did not qualify for replacement. This has been a month and a half since done. my oil change sticker that they put on my windshield says 127,000 miles change is due. i am at 125,000 right now. So my car startied acting funny today. very sluggish and did not want to go. almost felt like transmission. got home. checked the oil and there was NO OIL ON THE DIPSTICK! BONE DRY! Now can anyone tell me how i could lose all that oil if its not leaking or burning off?????? Toyota of Irving scammed me. They did not replace the oil that they drained out when doing the test. i believe they only put a quart or two in it and this is why they ziptied my dip stick and marked my oil cap and told me not to touch it or the test would invalid.I now have an engine that is knocking very loudly and i am livid. i just paid off tis car and i feel like this is their way of screwing me to where i have no choice but to buuy a new one from them. Ladies beware and take a man with you that has enough sense to spot any bad seeds. I now have to battle with these people to get some resolution and it wont be easy.

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Recommend Dealer
No
Employees Worked With
N/A
Mar 11, 2016 -

Toyota of Irving responded

Thank you for reaching out--I am sorry your experience left you feeling frustrated. We don't drain out any oil during an oil consumption test, we just measure what was used. Toyota asks that we fill it to spec, then have the customer drive 1100-1300 miles. We are required to zip tie the dipstick to make sure nothing is tampered with. After the 1100-1300 miles, we check to see how much was used, and if it is more than one quart, Toyota will pay for the repair. A quart or less Toyota deems normal/acceptable for that engine type, and that is why yours didn't qualify for a paid repair at the time we performed the test. We are certainly willing to do another oil consumption test, and find out why the vehicle is acting sluggish and knocking--please contact me at 972-258-1200 x2015.

December 31, 2015

"went in for service on my corolla worst service"

- juancruzorg

Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor. was told that a recommenced diagnosis was recommended for my airbag system and I agreed to the $110.00 fee. the n was also recommended to get my windshield small nick fixed and also agreed to get done. later on the day I was called to pick up my vehicle. I left work early to go get me car and when I got there Mike notified of the need repair which I had said I would bring back do to the $7000.00 estimate. when I got in my car I noticed the windshield repair was not done.i notified mike and told me to speak to manager. Cory was put on and I told him aboput the issue of windshield being un touched and not fixed yet already paid for, he notified me that was not his problem and very rude. i could not belive that someone in management would be so un professional. bad experience would never go back aain

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Recommend Dealer
No
Employees Worked With
Mike Garcia, Cory
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