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Toyota of Keene
Swanzey, NH
573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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573 Reviews of Toyota of Keene
March 08, 2011
Toyota of Keene was such a breath of fresh air. Professional, friendly and not intimidating. It didn't feel like a "locker room" but still had an air of fun at the dealership. Jamie Rios was grea Professional, friendly and not intimidating. It didn't feel like a "locker room" but still had an air of fun at the dealership. Jamie Rios was great to work with. He knew exactly what we were looking for and knew everything about our purchase. He didn't BS us about anything. Everything was factual and genuine including the price. I would deal with him again and have never had a better experience. More
by soxfan101
Employees Worked With
Jamie Rios, Jaime Rios
Helpful March 05, 2011
I found the sales staff at Keene Toyota to be informative and helpful. I was not pressured or rushed. I worked with Sales Consultant Jesse Wright and Finance Manager Steven Hill. Both of these gentelman were and helpful. I was not pressured or rushed. I worked with Sales Consultant Jesse Wright and Finance Manager Steven Hill. Both of these gentelman were wonderful to work with. The entire sales staff at Keene are friendly and helpful (no pressure). I would highly recommend this dealership to family and friends. More
by PatB116
Employees Worked With
Jess Wright, Steve Hill, Steve Hill
March 05, 2011
My car buying experience was great! No pressure from sales personnel following us around the vehicle lot. Extremly pleasant to deal with, the atmosphere very relaxed. I would recomend Toyota of Keene to sales personnel following us around the vehicle lot. Extremly pleasant to deal with, the atmosphere very relaxed. I would recomend Toyota of Keene to my family and friends. We have had excellant experience with our previous 1999 Toyota Rav 4 which my son now has, with milage of 115,000+ and still runs like a charm. Thanks Ned for the great shopping experience! More
by Dstone1
Employees Worked With
Ned Lester, Ned Lester
March 04, 2011
What a great experience.....I love my Prius! From the What a great experience.....I love my Prius! From the minute I walked into Toyota of Keene, I felt comfortable and relaxed. Joel was pleasant with What a great experience.....I love my Prius! From the minute I walked into Toyota of Keene, I felt comfortable and relaxed. Joel was pleasant without being pushy. I was honest with Joel that I had already been to another dealership that day and had some hard numbers to compare. Joel was very confident without being arrogant. What a refreshing way to buy a car. I got exactly the car I was looking for (with a few more perks than I expected) and got $1400 more than I was quoted at the first dealership. Since this is my second Prius, there wasn't alot of "selling" that had to happen. As an eager and educated consumer, I felt valued and respected by the team at Toyota of Keene. Nicely done.......Keep up the great work! More
by yonnadoung
Employees Worked With
Joel, Joel Robinson
March 02, 2011
Recent purchase at Toyota of Keene was a great experience, and I would recommend them to anyone. Dealt with Mike Downes and manager Scott Webber. Made a bit of a trip looking for the right use experience, and I would recommend them to anyone. Dealt with Mike Downes and manager Scott Webber. Made a bit of a trip looking for the right used Tacoma, well worth the drive. Very very happy with pricing and the whole process there, no nonsense with these guys! More
by tacolover
Employees Worked With
Mike Downes, Scott Webber, Mike Downes
March 02, 2011
Thank you to all the guys at Toyota of Keene. I drove all the way from Dublin NH...and it was worth the 40 minute drive. I met with Jesse who was friendly and helpful, very knowledgeable about Toyota's and the way from Dublin NH...and it was worth the 40 minute drive. I met with Jesse who was friendly and helpful, very knowledgeable about Toyota's and helped us make a selection that we absolutely love. We then met the Manager named Scott Webber, who helped seal the deal with a very good price and made us feel completely comfortable with the "negotiations". All I can say is thank you to your entire staff for making a usually painful experience into a pleasure. We have complete confidence in doing business with you guys, and will be back for another car this spring for our daughter. Thank you again guys A+ More
by harleyakees
Employees Worked With
Jesse, Scott, Steve, Steve Hill
March 02, 2011
Service at Toyota/Volvo of Keene is always top notch. The service advisors are always friendly and quick to help out, they break down things so the average non car guy understands it. They understand we are service advisors are always friendly and quick to help out, they break down things so the average non car guy understands it. They understand we are all feeling the economic pinch and prioritize repairs on a needs basis for me. More
by anderson19731
Employees Worked With
Randy Anderson
March 02, 2011
The dealership as a whole is a friendly and relaxed place to shop for a car. I think the fact that Toyota products sell themselves helps the staff to be confident, relaxed and not pushy about anything at al to shop for a car. I think the fact that Toyota products sell themselves helps the staff to be confident, relaxed and not pushy about anything at all. Ned Lester is a very low-key, friendly, intelligent, personable guy to work with, and is the opposite of the "car salesman" stereotype. (That's a good thing, Ned!) In 2009 I thought I might trade in my '06 Prius for a new one, and I spent hours with Ned discussing this possibility, only to pull out of the deal at the last minute. I felt a little guilty about that, but Ned was completely understanding about my sudden change of mind. So when the time came to get serious about getting a new Prius last June, I had no hesitation to go back to Ned, and was delighted with the outcome: a brand new 2010 Prius with lots of features, right on the lot to drive home, and leasing it for an affordable monthly cost. It soon took me across the continent to California, and will take me back to NH soon. And I get over 60 mpg on these freeways!! I recommend Prius, Keene Toyota, and Ned Lester to anyone who wants a great car, a great dealership, and a great salesman! Ben Wise More
by bensabio
Employees Worked With
Ned Lester, Ned Lester
February 26, 2011
Good guys do exist. Even better, good auto salespeople exist. Right here at Toyota of Keene. Prior to my visit to this dealership, I had had very bad experiences with different Toyota groups near exist. Right here at Toyota of Keene. Prior to my visit to this dealership, I had had very bad experiences with different Toyota groups near my home in Manchester, NH. I had all but given up buying a Toyota. Then, a friend encouraged me to try Keene. I must say that I was NOT enthusiastic. Having been treated so poorly by the dealerships near my home, I did not want to travel almost two hours to receive more bad treatment from another Toyota dealer. The other groups had done bait-and-switches, low-balled my trade-in, high-balled their new car or did quick fancy math with fees and other figures. I knew how much my trade-in was worth. I knew how much I could pay. I knew I was being fair. My friend told me that Toyota of Keene was different. I began with an email conversation with Stacy Curtis the customer advocate at Toyota of Keene. I explained my hesitation to her and told her of my other experiences. Stacy assured me that this would not happen with Toyota of Keene. She set me up to deal directly with the Sales Manager, Scott Webber. From the very moment I walked into the door, I felt I was in a different environment. Folks were friendly. Genuinely friendly. You could tell they liked working with one another. I was offered pizza and something to drink. Almost every single salesman came by to say hello. I did NOT feel that I was about to be had. No fake smiles. No fast math. Nobody playing shell games. Just good, honest folks who knew their product and who were genuinely happy to help. When I walked into the salesroom in Keene, Scott Webber came right over and shook my hand. Told me that he had heard of my previous encounters. Promised my Keene visit would be good. And boy was it! Scott introduced me to my salesman Joel Robinson. Joel began the process of taking my data, looking at my trade-in and discussing the Prius that I wanted to purchase. He already knew my figures. But he had to check my trade-in. He returned. Said everything looked good. We were ready to close. Off we went to the finance manager Steve Hill. Steve was not pushy. He was thorough and honest. He did not try to sell me anything I did not want. He explained all of my options and immediately agreed with my decision. In fact, I changed my decision about warranties in mid-stream. Steve was patient and understanding even then. And, like the others, obviously liked working at Toyota of Keene. This part was done in about 5 minutes. What?! So easy? So quick?! Honestly, I kept being ready for the other shoe to drop. For them to begin spinning numbers. Or telling me that while my trade-in was excellent it just wasn't really that excellent. Or that they just couldn't meet the price of the new car that I wanted. Or that they couldn't get me the car that I wanted, but for just $5,000 more I could get another car. All of those excuses I had already heard over and over. My tummy was in a knot as I readied myself for yet another bad Toyota moment. But. It. Just. Did. Not. Happen. We completed ALL of the paperwork. Done. Then, Joel took me outside to go over any questions I still might have about the new Prius. My new license plates were already on my car. They even put a taped coating on the temporary plates as it is winter and without protection the paper plates would have been destroyed by snow and salt and slush in just a brief time. My old plates from my trade-in were placed in the back of the new car. Everything was all set to go. Joel, then, showed me several new accessories that my new car had. He told me to call him whenever I had a question. Or email him. Whichever worked for me. It was so wonderfully easy. As it should be. Everywhere. I walked in the door at 1 PM. I left around 3 PM. Very happy! I will never buy from anyone but Toyota of Keene. Ever. Go there. Be happy, too! More
by rojtum
Employees Worked With
Scott, Joel, Steve and Stacy, Steve Hill, Joel Robinson
February 25, 2011
The employees at Toyota of Keene made buying a car fun. They were friendly and honest and I have already recommended them to several friends. It was worth the 7+ hours driving time that day to work with th They were friendly and honest and I have already recommended them to several friends. It was worth the 7+ hours driving time that day to work with this dealership! I will certainly consider them again in the future! More
by pamelajstclair
Employees Worked With
Mike Wells and Mike, Mike Downes, Mike Wells
