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Toyota of Kent
Kent, OH
1,161 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,161 reviews
March 23, 2023
Had dash warning indicators for Maintenance and Tire Pressure. Two tire pressure sensors were found to be malfunctioning, parts were available and replaced. Total time for service was just over one hour Pressure. Two tire pressure sensors were found to be malfunctioning, parts were available and replaced. Total time for service was just over one hour. Very pleased overall considering my RAV4 is 9 model years old. I didn’t even know it was equipped with this type of safety feature. More
by TKSOPRN
Verified CustomerEmployees Worked With
Don in service
March 23, 2023
Great customer service and support team members. Always greeted with a smile. John Blazsik is a very professional individual who always goes out of his way to ensure that all of my issues/concerns a Always greeted with a smile. John Blazsik is a very professional individual who always goes out of his way to ensure that all of my issues/concerns are resolved. More
by tcondit68
Employees Worked With
John Blazsik
March 23, 2023
Our service yesterday was friendly and efficient. I've always appreciated the car wash. Thanks. I've always appreciated the car wash. Thanks. More
by SFEIN0
Employees Worked With
March 23, 2023
AMAZING. Great staff! FAST AND EFFICIENT. Will always do business with them. I recommend 10 out of 10 . Great staff! FAST AND EFFICIENT. Will always do business with them. I recommend 10 out of 10 . More
by DJLANO5
March 21, 2023
They were absolutely amazing in everything that they did. I cannot recommend them highly enough from their professionalism to their friendliness. I cannot recommend them highly enough from their professionalism to their friendliness. More
by The0rangutain
Employees Worked With
Other Employees :
Dale, Andrea, (everyone at maintence dept), Tiffany Lucas, Kaylee Genthner
March 21, 2023
Toyota Kent gives the best service, we appreciate their efforts and services. The last service on our Highlander was fast and fully completed the service department explained me what it needed to be done a efforts and services. The last service on our Highlander was fast and fully completed the service department explained me what it needed to be done and what didn't need as well. I can honestly recommend to anyone to Toyota Kent. Thank you for a great service. More
by DAVIDRADAMSR
Employees Worked With
Service Department
March 17, 2023
There was one employee that I found to be friendly and inviting (young girl I wish I knew her name but she waa helpful in setting up the toyota app), the finance person was also pleasant and competent but inviting (young girl I wish I knew her name but she waa helpful in setting up the toyota app), the finance person was also pleasant and competent but my loan papers indicated that I was purchasing a limited trim which is what I wanted but I test drove an XLE so I thought that is what I was buying (ultimately I was purchasing an XLE) which was disappointing but my fault for not being more clear I actually ended up unintentionaly downgrading the trim package from my previous vehicle just so they could make à sale because they didn't bother to find out what I really wanted even though I was already committed to buying a highlander. While I felt there was a solid overview of the basics I didn't feel that there was a very good overview of the technology features and I was directed to the Toyota.com YouTube videos. Still haven't figured out some of what I am looking for. Also some of the technology doesn't seem to work very well - the remote start is spotty and while on my app if I read it correctly that feature goes away in a yeay unless I pay a monthly fee - I specifically asked about remote start because I wanted it and that waa nevwr mentioned if thats true I feel like I can get an after market installation that might be more reliable for the cost of a couple of years of service, also sometimes my phone rings and displays on the screen but when I answer it does not filter through the system and I have to find my headset to talk and hear - never had that problem with my previous 2 cars somewhat disappointing for a car that costs 50K Gas mileage is a promised and that is a plus as I drive a lot and that was a big part of my decision. I am sure I will figure out the rest but feeling a little buyer's remorse for not discussing and purchasing the limited trim package More
by KLF93
Employees Worked With
