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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,962 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,962 reviews

February 04, 2024

The dealership was clean, Doug was very friendly, professional and helpful! They were very busy which extended the amount of time my service took but I understand that happens. All in all a good expe More

by W.HORNER
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Feb 05, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

February 04, 2024

Average Sales team made me feel pressured. Maintenaince services was ok I would prefer my regular toyota dealership in manhattan beach More

by FABIYZM
Recommend Dealer
No
Employees Worked With
The sales team, is ok but I did feel overpressured. Services for mainteinance are ok just need a better coffee and water dispenser in waiting area. I am a long term over 6 years customer of Manhattan Beach toyota.
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Feb 05, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

February 04, 2024

I felt Gabriel did a good job however my diagnosis never said what I needed just work that could be done so instead of paying $210.00 for a diagnosis I figured I would take a chance and replace the battery More

by Larrymoreno13
Recommend Dealer
No
Employees Worked With
Gabriel but he was very good
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Feb 05, 2024 -

Toyota of Lancaster responded

I'm glad Gabriel gave you a great experience. I'm sorry to hear you decided not to move forward with the diagnosis if anything changes please do reach out for an appointment.

February 03, 2024

Fast, professional, and friendly Doug was super friendly and thorough and the service was fast. Great experience. More

by yula_jad
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Feb 05, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

February 03, 2024

My experience with the dealership has always been great! Mr Alatorre is always so knowledgeable in the automotive industry and great customer service. More

by Kenia Arias
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
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Feb 05, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 03, 2024

Excellent customer service was very nice and respectful I couldn’t have been more pleased More

by juwanmason35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

February 02, 2024

I pay $210 dollars for them to do a digianostic. on my vehicle. The up date was not the reason why my check engine light was on.the very next day the light came back on. More

by andreaottley14
Recommend Dealer
No
Employees Worked With
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Feb 01, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. You can reach out to me by calling (661) 952-2103.

Feb 01, 2024 -

andreaottley14 responded

I took it back and they had my vehicle for 3 days and then tell me to take it to the dealer because they don't know what is wrong with my vehicle. They didn't know what the code mean so they charge me for nothing because they didn't do nothing to my vehicle. I pay toyota $210 for diagnostic test and then when i took it to lexus that was $245 for diagnostic again because they cannot use the one from Toyota. Some of the reason why the check engine light was coming on they should have seen that at Toyota. Anyway I will never go back there

Feb 01, 2024 -

andreaottley14 responded

I just learn a lesson because on the end it cost me more money. But my vehicle is at the Lexus Dealer getting the properwork done.you apologize but thats not helping me at all i pay $210 for nothing because the update was not the problem with my Lexus. I think i should get at least half my money back because you did not do nothing to my vehicle

Feb 02, 2024 -

andreaottley14 responded

Sorry doesn't help the situation because i ended up paying $455 just on diagnostic. Thats a lot of money

Feb 02, 2024 -

Toyota of Lancaster responded

I'll definitely look into this but I need a bit more information so I can find you in our system.

Feb 02, 2024 -

andreaottley14 responded

My name is Andrea Ottley and I brought my 2016 Lexus RX 350 on 1/18/2024 because my check engine light came on.they said the diagnostic saying it's a soft ware up date it needed.. The very on the 1/19/24 the check engine light came back on.I called and let them know the light is back on again. I brought it back on 1/20/24 and they kept it until 1/23/24 and told me that I can come pick up my Lexus because they don't know what is wrong with it that I need to take it to the dealer. So I took it to the Valencia Lexus dealer...the diagnostic shows $5,000 Worth of work that they should have seen when they did the diagnostic test..my email is 661-416-4297 and my email is andreaottley14@yahoo.com

February 02, 2024

It was fast My request was taken care Exactly as a request Great communication Prompt responses More

by avceron333
Recommend Dealer
Yes
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Feb 02, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 01, 2024

Great experience! Annie is phenomenal! Excellent customer service ???????? Annie made my entire experience pleasant! More

by nashvillesbest
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Feb 01, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

February 01, 2024

Mauricio is always a great help. He goes above and beyond to make sure he gives the best advise More

by Miguel Castillo
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Feb 01, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

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