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Toyota of Lancaster

Lancaster, CA

4.5
5,988 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,988 reviews

December 19, 2023

Took to long, tried to sell me stuff Tires, batteries filters, and other stuff like that More

by paul.pullam2
Recommend Dealer
No
Dec 19, 2023 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best experience to our customers, and we apologize for any inconvenience that you may have experienced

December 19, 2023

Greg Grimes was very helpful and kept me updated on the progress and recommendations. Koodos for him, keep him there. More

by ddarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Grimes. 5 stars
Dec 19, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 19, 2023

Thank you Andy Chavez For helping me out with my first car purchase, a brand new 2024 Camry. You rock and I am very happy with my purchase!! I recommend Andy as your car salesman he is very professional, More

by Joanna S
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Andy Chavez receives the recognition he deserves. Thank you again and have a great day!

December 19, 2023

Erick went on lunch and nobody told me my car was ready. I waited two hours and 40 minutes until i got tired of waiting. When i went to the office to ask about my car i saw it parked and ready. I dont know More

by s818smokey
Recommend Dealer
No
Employees Worked With
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Dec 19, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 19, 2023

Excellent customer service very polite great smile and a great attitude. Service time was great as well they said 1 hour and 30 and it was done in that time. Thank you More

by CARLOSXX1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if this is her great service
Dec 19, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 19, 2023

Everything that was needed to be done was explained to me pretty well. Nancy was very friendly and accommodating. She called me as soon as she knew what the diagnosis was and what repairs were needed. I felt More

by robin.arkas
Recommend Dealer
Yes
Employees Worked With
Nancy
Jul 15, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 18, 2023

As always, professional, personable, knowledgeable, and caring. Willing to make a deal. ... stand by the product, aim for customer satisfaction, and are honorable. More

by HUGHESRG
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzales
Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 18, 2023

All I needed this time was a part replaced for CarPlay. They did so under warranty, quickly, & it works fine now. More

by MALACH6
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 18, 2023

By being an elderly woman when finished with my car they park it so But thanks Annie she went and bought my closer's for and I was so thankful Just be more aware of seniors citizens thank you More

by jlgdenson
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 18, 2023

They didn't inspect the Vehicle before sale pre-owned vehicle driver and 2 weeks I discovered missing parts, bad speakers they didn't charge the oil before sale and many more issues More

by alex1more
Recommend Dealer
No
Employees Worked With
No
Dec 18, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business. Please feel free to call me directly at (661) 952-2103.

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