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Toyota of Lancaster

Lancaster, CA

4.5
5,962 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,962 reviews

January 12, 2022

Service department is very slow even with an appointment, the waiting room is dirty and nobody is following Covid rules More

by evaulation1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonny Asaad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keri Spencer
January 12, 2022

Excellent service very friendly excellent quality very good price and the best interest I recommend More

by GENOVEVACAMARILLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Servicio muy amable y rápido. Honestos y responsables. Amigables. Lleve mi carro sin cita y me atendieron More

by eliza397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

I live in Santa Monica. I leased my Prius through Toyota of Lancaster through a broker. I never needed to go to the site, as they kindly drove my car to me. When I was considering buying out my lease one ye More

by briannashepard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2022

Great experience with Mitch and Anthony. Responsive and checked in on us while we waited for our car to come. Mitch even drove it down to Los Angeles to our house. Would recommend 10 out of 10 times More

by ME17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Nance
January 06, 2022

Henry was very patient and professional. He was respectful to my father and I and thoroughly answered all of our questions. Thank you, Henry! More

by J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Guzman
January 06, 2022

Great customer service but long service times. I would still recommend going to them for your vehicle needs More

by BOONEWEBSTER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2022

Amazing store amazing people amazing service amazing Amazing store amazing people amazing service amazing everything. Worth every minute spent there ‘ happy customer More

by ELORACOGGIOLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elora Coggiola
January 05, 2022

👎 bad really needs improvement and better treatment to customers, from top to bottom and now oo More

by VESCOBAR6210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
Jan 05, 2022 -

Toyota of Lancaster responded

Hi VESCOBAR6210, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I see three different vehicles serviced here under your name in the last month under three separate advisors. I am reaching out to learn more about your experience so I can address your situation. Please feel free to call me directly at 661-952-2103. We appreciate your business and value you as a customer. I look forward to hearing from you and discussing how we may serve you better on your next visit. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

Jan 05, 2022 -

VESCOBAR6210 responded

Is not worth it to even respond to your inquiries, nothing gets done

January 05, 2022

finally got my trailer hitch light to work. It took them a few times to get it do but it is now working More

by JCL0322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana, Refugio Garcia, Uriel Medina
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