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Toyota of Lancaster

Lancaster, CA

4.5
5,968 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,968 reviews

June 20, 2020

Love the new car, great buying experience! Toyota of Lancaster was very helpful in finding just the right car for our college bound daughter. Thank you! More

by ROSALES.X4
Recommend Dealer
Yes
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in Finance was amazing!, Tom Grabbit, Rabia Naib
June 20, 2020

Service team was excellent and friendly. Fast service, clean comfortable facility. Would definitely take my vehicle back for future service and recommend to friends and family More

by KAP2105
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Larson
June 19, 2020

Horrible, no communication Abdul took a lot longer than I was told. Argh I. Asked for an ETA nobody knew anything. HORRIBLE!! Would never go back. More

by juanvillalobos81
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Toyota of Lancaster responded

Hi juanvillalobos81, We'd like to apologize for the lack of communication you received while your vehicle was here with us. Your service advisor, Chanin, became ill and went to the hospital during your service. It took a while to incorporate all her customers into other advisor's workloads and we still missed our mark on a few. We appreciate you sharing your feedback with us. We will review your feedback with our Service Director. Thank you Toyota of Lancaster

June 19, 2020

Over last 20 years buying cars ,buy car here was the most ease one of all ,I was in and out with in 2 hours, I'm buying all my cars here for now on ,the sale people awesom More

by DEBORAH NUNLEY
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Rosales, Andres Rosales
June 19, 2020

Kevin carraway he was a good helper he try his best to make sure things are been don well very cam respectful. Willing to go back and front to help . Thank you very much Kevin for your patience More

by IRENEWEISGARBER
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin carraway
June 19, 2020

recall El caballero que me atendio fue muy amable y profesional, en lo que a servicio, pues en mi ver tomaron bastante tiempo, esa es mi opinion, claro que y More

by AMORENOFLIPPER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no me acuerdo del nombre del caballero que me atendio
June 18, 2020

This is the best dealer in the AV!!! The name of the sales person that helped me is Joel. He was very patient with me and really took the time and listened to what I was looking for. He helped me find t More

by ELSYIBARRA
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ernesto Baltier, Joel Gonzalez
June 18, 2020

All 3 of my Prius' have been purchased here. Have had the the hybrid batteries replaced here as well as the catalytic converters and electric water pump on my 2006 Prius which is still going strong sith More

by IBDB41
Recommend Dealer
Yes
Employees Worked With
Justin Neuburger
June 18, 2020

Stephanie at the service center has been awesome since day 1! She’s attentive and always has my best interest at heart. Thanks Lancaster Toyota! More

by NICOLE9FEAL
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
June 18, 2020

Poor service I made an appointment for 10am. When I was being checked in I told them I needed to wait. I was told it would be 3-4 hours. I was there for a Toyota r More

by CJTEXASLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Jun 19, 2020 -

Toyota of Lancaster responded

Hi CJTEXASLADY, We use the appointment system to reserve time with your Service Advisor for a consult about your vehicle's general health. The service advisor uses the information gathered from that consult to convey to the technicians. This process can be performed quickly or take more time, depending on the services needed. For example, recalls typically take more time than an oil change. We're pleased that the Service Manager was able to facilitate your appointment in a way that was favorable to you. Thank you for choosing us to provide your vehicle's recall services. We value your business and appreciate your feedback. Be well Toyota of Lancaster

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