Back

Toyota of Lancaster

Lancaster, CA

4.5
6,466 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
Contact Dealership

43301 12th St West

Lancaster, CA

93534

Directions

By Type

Showing 6,466 reviews

December 25, 2020

i will say that as long as i can deal with chanin i will continue to do business with this dealership. she is such a pro. More

by LOHRINGELJ@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
December 25, 2020

Everything went well! I like how Toyota recommends what you need for your vehicle but aren’t to pushy about if you do not want to get the work done at the time. More

by abbycraig22
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Rodrigo is an honest hardworking employee. He took the time to show us different cars, as well as explain their features , we compared models and although we told Rodrigo we were simply looking, he took t More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Baltier, Rodrigo Rojas
December 22, 2020

On sight at 3 other dealerships they tried high pressure sales to sell me a truck close to what I wanted. Toyota of Lancaster sold me the exact truck I wanted before it was on the lot and over the phone. Af More

by NODEWISE
Recommend Dealer
Yes
Employees Worked With
Ricardo Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

Very helpful. Spent the time to help me choose the best loan for me. I will be Going back to him for the next vehicle I purchase. More

by Jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
December 21, 2020

They were able to replace the steering wheel airbag in our RAV4 in minimum time while we waited. The customer service representative was very helpful. Thank you More

by A1CHRIS514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2020

The associates were extremely professional and very helpful. Made getting my car serviced very easy I would definitely go back as long as the service I need is affordable. More

by S.LZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
December 20, 2020

He didn’t tell me till after I drove up to the high desert twice and bought a car that they could’ve delivered it to me also the car delivery room was full of smoke More

by JEFFJONESMAY16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Toyota of Lancaster responded

Hello JEFFJONESMAY16, Thank you so much for the feedback regarding your purchase experience. Under normal daily circumstances, we do perform home deliveries. However, on the day you purchased, we were understaffed and didn't have the capacity to make that offer. We apologize that someone's cigarette smoke wafted into the delivery bay from outside the building. There is no smoking allowed near any of the entrances/exits along the outside of the building. We want to apologize for the bad experience you shared with us. We pride ourselves on being a customer service oriented dealer and are truly sorry for your dissatisfaction. Please let me know if I can be of service to you in the future. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 18, 2020

not to good...cause some of the employee sometimes they are rude..they make costumer waited for long hour before they entertain it.thank you More

by SAMMYALLANRENA
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : junior, Hernan Garay, Refugio Garcia, Andy Chavez
Dec 22, 2020 -

Toyota of Lancaster responded

Hi SAMMYALLANRENA, It sounds like you had a long wait before going into the finance department to finalize and sign the contract. We apologize for the wait you experienced. It does take time to finalize everything in the system to prepare all the documentation for signing and printing. We appreciate your business and thank you for the feedback about your transaction. Please let me know if I can be of service to you in the future. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 18, 2020

Excellent Service. They always take care of all my service needs for both of my Toyota and Scion vehicles. I would highly recommend Toyota of Lancaster. More

by zampedri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
...
423
...